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Researcher profile

Chien-Sheng Wu

Chien-Sheng Wu contributes to research discovery and scholarly infrastructure.

ResearcherAffiliation not importedOpen to collaborate
Computation and LanguageArtificial IntelligenceComputer VisionHuman-Computer InteractionInformation RetrievalMachine Learning

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Published work

13 published item(s)

preprint2026arXiv

SalesSim: Benchmarking and Aligning Multimodal Language Models as Retail User Simulators

We present SalesSim, a framework and testbed for evaluating the ability of Multimodal Large Language Models (MLLMs) to simulate realistic, persona-driven customer behavior in multi-turn, multi-modal, tool-augmented online retail conversations. Unlike prior work that treat user simulation as surface-level dialogue generation, SalesSim models retail interaction and decision-making as a grounded, agentic process, where shoppers with diverse backgrounds, preferences, and dealbreakers interact with a sales agent, seek clarifications, and make informed purchasing decisions. For evaluation, we design a suite of metrics centered on decision alignment, measuring the consistency between the simulator's actions and its persona specifications, as well as conversational quality. We find several behavioral gaps after benchmarking 6 open and closed-source state-of-the-art models. First, while models produce fluent conversations, they display significantly lower lexical diversity and overdisclosure of criteria across personas compared to human conversations. Second, models tend to be persuaded by sales agent suggestions and drift from persona specifications. Even the strongest model achieves less than 79% average alignment with its underlying persona specifications. To make progress on these limitations, we propose UserGRPO, a multi-turn, multi-objective reinforcement learning recipe to optimize both conversational fluency and decision alignment under persona specifications. Our experiments demonstrate that UserGRPO boosts decision alignment of the baseline model by 13.8% while improving conversational quality. By introducing SalesSim, we provide a new testbed for the community to investigate and improve the adherence of user simulators in goal-oriented settings.

0 citations0 reviewsNo code linkedOpen access
preprint2026arXiv

UNIDOC-BENCH: A Unified Benchmark for Document-Centric Multimodal RAG

Multimodal retrieval-augmented Generation (MM-RAG) is a key approach for applying large language models (LLMs) and agents to real-world knowledge bases, yet current evaluations are fragmented -- focusing on either text or images in isolation, or simplified multimodal setup, failing to capture document-centric multimodal use cases. In this paper, we introduce UniDoc-Bench, the first large-scale, realistic benchmark for MM-RAG built from $k$ real-world PDF pages across domains. Our pipeline extracts and links evidence from text, tables, and figures, then generates multimodal QA pairs spanning factual retrieval, comparison, summarization, and logical reasoning queries. To ensure reliability, all of QA pairs are validated by multiple human annotators and expert adjudication. UniDoc-Bench supports apples-to-apples comparison across four paradigms: 1) text-only, 2) image-only, 3) \emph{multimodal} text-image fusion and 4) multimodal joint retrieval -- under a unified protocol with standardized candidate pools, prompts, and evaluation metrics. UniDoc-Bench can also be used to evaluate Visual Question Answering (VQA) tasks. Our experiments show that multimodal text-image fusion RAG systems consistently outperform both unimodal and jointly multimodal embedding-based retrieval, indicating that neither text nor images alone are sufficient and that current multimodal embeddings remain inadequate. Beyond benchmarking, our analysis reveals when and how visual context complements textual evidence, uncovers systematic failure modes, and offers actionable guidance for developing more robust MM-RAG pipelines.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

A Simple Language Model for Task-Oriented Dialogue

Task-oriented dialogue is often decomposed into three tasks: understanding user input, deciding actions, and generating a response. While such decomposition might suggest a dedicated model for each sub-task, we find a simple, unified approach leads to state-of-the-art performance on the MultiWOZ dataset. SimpleTOD is a simple approach to task-oriented dialogue that uses a single, causal language model trained on all sub-tasks recast as a single sequence prediction problem. This allows SimpleTOD to fully leverage transfer learning from pre-trained, open domain, causal language models such as GPT-2. SimpleTOD improves over the prior state-of-the-art in joint goal accuracy for dialogue state tracking, and our analysis reveals robustness to noisy annotations in this setting. SimpleTOD also improves the main metrics used to evaluate action decisions and response generation in an end-to-end setting: inform rate by 8.1 points, success rate by 9.7 points, and combined score by 7.2 points.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

CaPE: Contrastive Parameter Ensembling for Reducing Hallucination in Abstractive Summarization

Hallucination is a known issue for neural abstractive summarization models. Recent work suggests that the degree of hallucination may depend on errors in the training data. In this work, we propose a new method called Contrastive Parameter Ensembling (CaPE) to use training data more effectively, utilizing variations in noise in training samples to reduce hallucination. We first select clean and noisy subsets from the training data using different automatic factual metrics. Then, we fine-tune a base summarization model, which is trained on all training samples, on the clean (noisy) subset to obtain an \textit{expert} (\textit{anti-expert}) model. Finally, we adjust the parameters of base model by the difference between parameters of the \textit{expert} and \textit{anti-expert} models, steering the base model towards the \textit{expert} model and away from the \textit{anti-expert} model. Experimental results show that CaPE improves performance across different automatic factual metrics and human evaluation, with the maximum improvement of 16.69\% and 15.78\% on summary-level dependency-arc entailment accuracy for the XSUM and CNN/DM datasets. The improvement in factual performance does not degrade the performance on other metrics of informativeness such as ROUGE.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

DialFact: A Benchmark for Fact-Checking in Dialogue

Fact-checking is an essential tool to mitigate the spread of misinformation and disinformation. We introduce the task of fact-checking in dialogue, which is a relatively unexplored area. We construct DialFact, a testing benchmark dataset of 22,245 annotated conversational claims, paired with pieces of evidence from Wikipedia. There are three sub-tasks in DialFact: 1) Verifiable claim detection task distinguishes whether a response carries verifiable factual information; 2) Evidence retrieval task retrieves the most relevant Wikipedia snippets as evidence; 3) Claim verification task predicts a dialogue response to be supported, refuted, or not enough information. We found that existing fact-checking models trained on non-dialogue data like FEVER fail to perform well on our task, and thus, we propose a simple yet data-efficient solution to effectively improve fact-checking performance in dialogue. We point out unique challenges in DialFact such as handling the colloquialisms, coreferences and retrieval ambiguities in the error analysis to shed light on future research in this direction.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Exploring Neural Models for Query-Focused Summarization

Query-focused summarization (QFS) aims to produce summaries that answer particular questions of interest, enabling greater user control and personalization. While recently released datasets, such as QMSum or AQuaMuSe, facilitate research efforts in QFS, the field lacks a comprehensive study of the broad space of applicable modeling methods. In this paper we conduct a systematic exploration of neural approaches to QFS, considering two general classes of methods: two-stage extractive-abstractive solutions and end-to-end models. Within those categories, we investigate existing models and explore strategies for transfer learning. We also present two modeling extensions that achieve state-of-the-art performance on the QMSum dataset, up to a margin of 3.38 ROUGE-1, 3.72 ROUGE2, and 3.28 ROUGE-L when combined with transfer learning strategies. Results from human evaluation suggest that the best models produce more comprehensive and factually consistent summaries compared to a baseline model. Code and checkpoints are made publicly available: https://github.com/salesforce/query-focused-sum.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

MixQG: Neural Question Generation with Mixed Answer Types

Asking good questions is an essential ability for both human and machine intelligence. However, existing neural question generation approaches mainly focus on the short factoid type of answers. In this paper, we propose a neural question generator, MixQG, to bridge this gap. We combine 9 question answering datasets with diverse answer types, including yes/no, multiple-choice, extractive, and abstractive answers, to train a single generative model. We show with empirical results that our model outperforms existing work in both seen and unseen domains and can generate questions with different cognitive levels when conditioned on different answer types. Our code is released and well-integrated with the Huggingface library to facilitate various downstream applications.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

QAConv: Question Answering on Informative Conversations

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain and task-oriented dialogues, these conversations are usually long, complex, asynchronous, and involve strong domain knowledge. In total, we collect 34,608 QA pairs from 10,259 selected conversations with both human-written and machine-generated questions. We use a question generator and a dialogue summarizer as auxiliary tools to collect and recommend questions. The dataset has two testing scenarios: chunk mode and full mode, depending on whether the grounded partial conversation is provided or retrieved. Experimental results show that state-of-the-art pretrained QA systems have limited zero-shot performance and tend to predict our questions as unanswerable. Our dataset provides a new training and evaluation testbed to facilitate QA on conversations research.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

QAFactEval: Improved QA-Based Factual Consistency Evaluation for Summarization

Factual consistency is an essential quality of text summarization models in practical settings. Existing work in evaluating this dimension can be broadly categorized into two lines of research, entailment-based and question answering (QA)-based metrics, and different experimental setups often lead to contrasting conclusions as to which paradigm performs the best. In this work, we conduct an extensive comparison of entailment and QA-based metrics, demonstrating that carefully choosing the components of a QA-based metric, especially question generation and answerability classification, is critical to performance. Building on those insights, we propose an optimized metric, which we call QAFactEval, that leads to a 14% average improvement over previous QA-based metrics on the SummaC factual consistency benchmark, and also outperforms the best-performing entailment-based metric. Moreover, we find that QA-based and entailment-based metrics can offer complementary signals and be combined into a single metric for a further performance boost.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Quiz Design Task: Helping Teachers Create Quizzes with Automated Question Generation

Question generation (QGen) models are often evaluated with standardized NLG metrics that are based on n-gram overlap. In this paper, we measure whether these metric improvements translate to gains in a practical setting, focusing on the use case of helping teachers automate the generation of reading comprehension quizzes. In our study, teachers building a quiz receive question suggestions, which they can either accept or refuse with a reason. Even though we find that recent progress in QGen leads to a significant increase in question acceptance rates, there is still large room for improvement, with the best model having only 68.4% of its questions accepted by the ten teachers who participated in our study. We then leverage the annotations we collected to analyze standard NLG metrics and find that model performance has reached projected upper-bounds, suggesting new automatic metrics are needed to guide QGen research forward.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Structure Extraction in Task-Oriented Dialogues with Slot Clustering

Extracting structure information from dialogue data can help us better understand user and system behaviors. In task-oriented dialogues, dialogue structure has often been considered as transition graphs among dialogue states. However, annotating dialogue states manually is expensive and time-consuming. In this paper, we propose a simple yet effective approach for structure extraction in task-oriented dialogues. We first detect and cluster possible slot tokens with a pre-trained model to approximate dialogue ontology for a target domain. Then we track the status of each identified token group and derive a state transition structure. Empirical results show that our approach outperforms unsupervised baseline models by far in dialogue structure extraction. In addition, we show that data augmentation based on extracted structures enriches the surface formats of training data and can achieve a significant performance boost in dialogue response generation.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Attention over Parameters for Dialogue Systems

Dialogue systems require a great deal of different but complementary expertise to assist, inform, and entertain humans. For example, different domains (e.g., restaurant reservation, train ticket booking) of goal-oriented dialogue systems can be viewed as different skills, and so does ordinary chatting abilities of chit-chat dialogue systems. In this paper, we propose to learn a dialogue system that independently parameterizes different dialogue skills, and learns to select and combine each of them through Attention over Parameters (AoP). The experimental results show that this approach achieves competitive performance on a combined dataset of MultiWOZ, In-Car Assistant, and Persona-Chat. Finally, we demonstrate that each dialogue skill is effectively learned and can be combined with other skills to produce selective responses.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Explicit Memory Tracker with Coarse-to-Fine Reasoning for Conversational Machine Reading

The goal of conversational machine reading is to answer user questions given a knowledge base text which may require asking clarification questions. Existing approaches are limited in their decision making due to struggles in extracting question-related rules and reasoning about them. In this paper, we present a new framework of conversational machine reading that comprises a novel Explicit Memory Tracker (EMT) to track whether conditions listed in the rule text have already been satisfied to make a decision. Moreover, our framework generates clarification questions by adopting a coarse-to-fine reasoning strategy, utilizing sentence-level entailment scores to weight token-level distributions. On the ShARC benchmark (blind, held-out) testset, EMT achieves new state-of-the-art results of 74.6% micro-averaged decision accuracy and 49.5 BLEU4. We also show that EMT is more interpretable by visualizing the entailment-oriented reasoning process as the conversation flows. Code and models are released at https://github.com/Yifan-Gao/explicit_memory_tracker.

0 citations0 reviewsNo code linkedOpen access