Response Time Enhances Alignment with Heterogeneous Preferences
Aligning large language models (LLMs) to human preferences typically relies on aggregating pooled feedback into a single reward model. However, this standard approach assumes that all labelers share the same underlying preferences, ignoring the fact that real-world labelers are highly heterogeneous and usually anonymous. Consequently, relying solely on binary choice data fundamentally distorts the learned policy, making the true population-average preference unidentifiable. To overcome this critical limitation, we demonstrate that augmenting preference datasets with a simple, secondary signal -- the user's response time -- can restore the identifiability of the population's average preference. By modeling each decision as a Drift-Diffusion Model (DDM), we introduce a novel, consistent estimator of heterogeneous preferences that successfully corrects the distortions of standard choice-only labels. We prove that our estimator asymptotically converges to the true average preference even in extreme cases where each anonymous labeler contributes only a single choice. Empirically, across both synthetic and real-world datasets, our method consistently outperforms standard baselines that otherwise fail and plateau at a bias floor. Because response times are essentially free to record and require zero user tracking or identification, our results bring promises and open up new opportunities for future data-collection pipelines to improve the social benefit without requiring user-level identifiers or repeated elicitations.