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Zhiming He

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2 published item(s)

preprint2026arXiv

SiriusHelper: An LLM Agent-Based Operations Assistant for Big Data Platforms

Big data platforms are widely used in modern enterprises, and an in-production intelligent assistant is increasingly important to help users quickly find actionable guidance and reduce operational burden. While recent LLM+RAG assistants provide a natural interface, they face practical challenges in real deployments: limited scenario coverage across both general consultation and domain-specific troubleshooting workflows, inefficient knowledge access due to inadequate multi-hop retrieval and flat knowledge organization, and high maintenance cost because escalated tickets are unstructured and hard to convert into assistant improvements and reusable SOPs. In this paper, we present SiriusHelper, a deployed intelligent assistant for big data platforms. SiriusHelper serves as a unified online assistant that automatically identifies user intent and routes queries to the right handling path, including dedicated expert workflows for specialized scenarios (e.g., SQL execution diagnosis). To support complex troubleshooting, SiriusHelper combines a DeepSearch-driven mechanism with a priority-based hierarchical knowledge base to enable multi-hop retrieval without context overload, thus improving answer reliability and latency. To reduce expert overhead, SiriusHelper further introduces automated ticket understanding and SOP distillation: it diagnoses the assistant failure reason (e.g., missing knowledge or wrong routing) and extracts domain-specific SOPs to continuously enrich the knowledge base. Experiments and online deployment on Tencent Big Data platform show that SiriusHelper outperforms representative alternatives and reduces online ticket volume by 20.8\%.

preprint2024arXiv

Disentangle Estimation of Causal Effects from Cross-Silo Data

Estimating causal effects among different events is of great importance to critical fields such as drug development. Nevertheless, the data features associated with events may be distributed across various silos and remain private within respective parties, impeding direct information exchange between them. This, in turn, can result in biased estimations of local causal effects, which rely on the characteristics of only a subset of the covariates. To tackle this challenge, we introduce an innovative disentangle architecture designed to facilitate the seamless cross-silo transmission of model parameters, enriched with causal mechanisms, through a combination of shared and private branches. Besides, we introduce global constraints into the equation to effectively mitigate bias within the various missing domains, thereby elevating the accuracy of our causal effect estimation. Extensive experiments conducted on new semi-synthetic datasets show that our method outperforms state-of-the-art baselines.