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Young-Bum Kim

Young-Bum Kim contributes to research discovery and scholarly infrastructure.

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Published work

4 published item(s)

preprint2026arXiv

FlowBot: Inducing LLM Workflows with Bilevel Optimization and Textual Gradients

LLM workflows, which coordinate structured calls to individual LLMs/agents to achieve a particular goal, offer a promising path towards building powerful AI systems that can tackle diverse tasks. However, existing approaches for building such workflows generally rely on human-crafted pipelines and prompts, which presents a substantial bottleneck in real world deployment. How can we automatically induce LLM-based agents and workflows in a data-driven way? This paper describes a simple data-driven approach for automatically inducing agents and LLM workflows. We formulate workflow induction as a bilevel optimization problem: an outer loop which optimizes a high-level sketch of the workflow (in particular how the LLM calls should be structured), and an inner loop which optimizes each individual LLM call one-by one. Both loops are optimized with ``textual gradients'' where for the inner loop we optimize each component in a modular way through ``backpropagating'' textual gradients layer-by-layer. We find that LLM workflows discovered through our \textsc{FlowBot} (work\textbf{flow} induction through \textbf{b}ilevel \textbf{o}ptimization and \textbf{t}extual gradients) approach performs competitively against strong baselines that make use of human-crafted or generated workflows.

preprint2021arXiv

Neural model robustness for skill routing in large-scale conversational AI systems: A design choice exploration

Current state-of-the-art large-scale conversational AI or intelligent digital assistant systems in industry comprises a set of components such as Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU). For some of these systems that leverage a shared NLU ontology (e.g., a centralized intent/slot schema), there exists a separate skill routing component to correctly route a request to an appropriate skill, which is either a first-party or third-party application that actually executes on a user request. The skill routing component is needed as there are thousands of skills that can either subscribe to the same intent and/or subscribe to an intent under specific contextual conditions (e.g., device has a screen). Ensuring model robustness or resilience in the skill routing component is an important problem since skills may dynamically change their subscription in the ontology after the skill routing model has been deployed to production. We show how different modeling design choices impact the model robustness in the context of skill routing on a state-of-the-art commercial conversational AI system, specifically on the choices around data augmentation, model architecture, and optimization method. We show that applying data augmentation can be a very effective and practical way to drastically improve model robustness.

preprint2020arXiv

Large-scale Hybrid Approach for Predicting User Satisfaction with Conversational Agents

Measuring user satisfaction level is a challenging task, and a critical component in developing large-scale conversational agent systems serving the needs of real users. An widely used approach to tackle this is to collect human annotation data and use them for evaluation or modeling. Human annotation based approaches are easier to control, but hard to scale. A novel alternative approach is to collect user's direct feedback via a feedback elicitation system embedded to the conversational agent system, and use the collected user feedback to train a machine-learned model for generalization. User feedback is the best proxy for user satisfaction, but is not available for some ineligible intents and certain situations. Thus, these two types of approaches are complementary to each other. In this work, we tackle the user satisfaction assessment problem with a hybrid approach that fuses explicit user feedback, user satisfaction predictions inferred by two machine-learned models, one trained on user feedback data and the other human annotation data. The hybrid approach is based on a waterfall policy, and the experimental results with Amazon Alexa's large-scale datasets show significant improvements in inferring user satisfaction. A detailed hybrid architecture, an in-depth analysis on user feedback data, and an algorithm that generates data sets to properly simulate the live traffic are presented in this paper.

preprint2020arXiv

Pseudo Labeling and Negative Feedback Learning for Large-scale Multi-label Domain Classification

In large-scale domain classification, an utterance can be handled by multiple domains with overlapped capabilities. However, only a limited number of ground-truth domains are provided for each training utterance in practice while knowing as many as correct target labels is helpful for improving the model performance. In this paper, given one ground-truth domain for each training utterance, we regard domains consistently predicted with the highest confidences as additional pseudo labels for the training. In order to reduce prediction errors due to incorrect pseudo labels, we leverage utterances with negative system responses to decrease the confidences of the incorrectly predicted domains. Evaluating on user utterances from an intelligent conversational system, we show that the proposed approach significantly improves the performance of domain classification with hypothesis reranking.