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Yan Shang

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3 published item(s)

preprint2026arXiv

Discovering Sparse Counterfactual Factors via Latent Adjustment for Survey-based Community Intervention

Transportation surveys are widely used to understand travel preferences and adoption barriers, yet most survey-based analyses remain descriptive or predictive and rarely provide sparse, policy-feasible intervention strategies. We study sparse counterfactual community intervention from survey responses, where the goal is to shift a target respondent group toward a desired reference group through controllable survey-variable adjustments. We formulate this task as a policy-feasible distributional alignment problem using a fixed-basis nonnegative latent representation that preserves pre/post comparability and provides a stable map from latent factors to original variables. To make latent movement actionable, target-relevant latent factors are identified through Shapley-guided attribution and transferred to controllable variables as intervention priorities. Feasible group-level adjustments are then learned by minimizing an entropy-regularized optimal-transport discrepancy between the post-intervention target distribution and the reference distribution, together with a weighted $\ell_{2,1}$ penalty that promotes shared policy-lever sparsity. Experiments on real-world transportation survey datasets show that the proposed framework produces compact and interpretable policy-feasible interventions with explicit adjustment magnitudes, improves population-level conversion, and preserves intervention sparsity. Code and datasets are publicly available at: https://github.com/pangjunbiao/latent-group-alignment.git

preprint2016arXiv

An Empirical Study of Customer Spillover Learning about Service Quality

"Spillover" learning is defined as customers' learning about the quality of a service (or product) from their previous experiences with similar yet not identical services. In this paper, we propose a novel, parsimonious and general Bayesian hierarchical learning framework for estimating customers' spillover learning. We apply our model to a one-year shipping/sales historical data provided by a world-leading third party logistics company and study how customers' experiences from shipping on a particular route affect their future decisions about shipping not only on that route, but also on other routes serviced by the same logistics company. Our empirical results are consistent with information spillovers driving customer choices. Customers also display an asymmetric response such that they are more sensitive to delays than early deliveries. In addition, we find that customers are risk averse being more sensitive to their uncertainty about the mean service quality than to the intrinsic variability of the service. Finally, we develop policy simulation studies to show the importance of accounting for customer learning when a firm considers service quality improvement decisions.

preprint2016arXiv

Exploiting Big Data in Logistics Risk Assessment via Bayesian Nonparametrics

In cargo logistics, a key performance measure is transport risk, defined as the deviation of the actual arrival time from the planned arrival time. Neither earliness nor tardiness is desirable for customer and freight forwarders. In this paper, we investigate ways to assess and forecast transport risks using a half-year of air cargo data, provided by a leading forwarder on 1336 routes served by 20 airlines. Interestingly, our preliminary data analysis shows a strong multimodal feature in the transport risks, driven by unobserved events, such as cargo missing flights. To accommodate this feature, we introduce a Bayesian nonparametric model -- the probit stick-breaking process (PSBP) mixture model -- for flexible estimation of the conditional (i.e., state-dependent) density function of transport risk. We demonstrate that using simpler methods, such as OLS linear regression, can lead to misleading inferences. Our model provides a tool for the forwarder to offer customized price and service quotes. It can also generate baseline airline performance to enable fair supplier evaluation. Furthermore, the method allows us to separate recurrent risks from disruption risks. This is important, because hedging strategies for these two kinds of risks are often drastically different.