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Researcher profile

Wai Lam

Wai Lam contributes to research discovery and scholarly infrastructure.

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Computation and LanguageInformation RetrievalArtificial IntelligenceMachine Learning

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Published work

15 published item(s)

preprint2026arXiv

GRAVITY: Architecture-Agnostic Structured Anchoring for Long-Horizon Conversational Memory

Long-horizon conversational agents rely on memory systems with increasingly sophisticated retrieval mechanisms. However, retrieved fragments are typically fed to the language model as unstructured text, lacking the relational, temporal, and thematic structures essential for complex reasoning. To bridge this reasoning gap, we introduce GRAVITY (\textbf{G}eneration-time \textbf{R}elational \textbf{A}nchoring \textbf{V}ia \textbf{I}njected \textbf{T}opological Memor\textbf{Y}), a plug-and-play structured memory module. GRAVITY extracts three complementary knowledge representations from raw conversational utterances: entity profiles grounded in relational graphs, temporal event tuples linked into causal traces, and cross-session topic summaries. At generation time, it injects these representations into the host system's prompt as structured anchoring contexts. This approach effectively synthesizes scattered evidence into a coherent, query-relevant context without requiring any architectural modifications to the host model. Extensive evaluations across five diverse memory systems on the LongMemEval and LoCoMo benchmarks demonstrate the efficacy of our approach. On average, GRAVITY improves LLM-judge accuracy by 7.5--10.1%. Gains are inversely correlated with baseline strength: the weakest host improves by 12.2% while the strongest still gains 3.8--5.7%. These findings establish structured context anchoring as a broadly effective, architecture-agnostic augmentation paradigm for long-horizon conversational memory.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

A Unified Multi-task Learning Framework for Multi-goal Conversational Recommender Systems

Recent years witnessed several advances in developing multi-goal conversational recommender systems (MG-CRS) that can proactively attract users' interests and naturally lead user-engaged dialogues with multiple conversational goals and diverse topics. Four tasks are often involved in MG-CRS, including Goal Planning, Topic Prediction, Item Recommendation, and Response Generation. Most existing studies address only some of these tasks. To handle the whole problem of MG-CRS, modularized frameworks are adopted where each task is tackled independently without considering their interdependencies. In this work, we propose a novel Unified MultI-goal conversational recommeNDer system, namely UniMIND. In specific, we unify these four tasks with different formulations into the same sequence-to-sequence (Seq2Seq) paradigm. Prompt-based learning strategies are investigated to endow the unified model with the capability of multi-task learning. Finally, the overall learning and inference procedure consists of three stages, including multi-task learning, prompt-based tuning, and inference. Experimental results on two MG-CRS benchmarks (DuRecDial and TG-ReDial) show that UniMIND achieves state-of-the-art performance on all tasks with a unified model. Extensive analyses and discussions are provided for shedding some new perspectives for MG-CRS.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Improving Lexical Embeddings for Robust Question Answering

Recent techniques in Question Answering (QA) have gained remarkable performance improvement with some QA models even surpassed human performance. However, the ability of these models in truly understanding the language still remains dubious and the models are revealing limitations when facing adversarial examples. To strengthen the robustness of QA models and their generalization ability, we propose a representation Enhancement via Semantic and Context constraints (ESC) approach to improve the robustness of lexical embeddings. Specifically, we insert perturbations with semantic constraints and train enhanced contextual representations via a context-constraint loss to better distinguish the context clues for the correct answer. Experimental results show that our approach gains significant robustness improvement on four adversarial test sets.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Parameter-Efficient Tuning by Manipulating Hidden States of Pretrained Language Models For Classification Tasks

Parameter-efficient tuning aims to distill knowledge for downstream tasks by optimizing a few introduced parameters while freezing the pretrained language models (PLMs). Continuous prompt tuning which prepends a few trainable vectors to the embeddings of input is one of these methods and has drawn much attention due to its effectiveness and efficiency. This family of methods can be illustrated as exerting nonlinear transformations of hidden states inside PLMs. However, a natural question is ignored: can the hidden states be directly used for classification without changing them? In this paper, we aim to answer this question by proposing a simple tuning method which only introduces three trainable vectors. Firstly, we integrate all layers hidden states using the introduced vectors. And then, we input the integrated hidden state(s) to a task-specific linear classifier to predict categories. This scheme is similar to the way ELMo utilises hidden states except that they feed the hidden states to LSTM-based models. Although our proposed tuning scheme is simple, it achieves comparable performance with prompt tuning methods like P-tuning and P-tuning v2, verifying that original hidden states do contain useful information for classification tasks. Moreover, our method has an advantage over prompt tuning in terms of time and the number of parameters.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

UniGDD: A Unified Generative Framework for Goal-Oriented Document-Grounded Dialogue

The goal-oriented document-grounded dialogue aims at responding to the user query based on the dialogue context and supporting document. Existing studies tackle this problem by decomposing it into two sub-tasks: knowledge identification and response generation. However, such pipeline methods would unavoidably suffer from the error propagation issue. This paper proposes to unify these two sub-tasks via sequentially generating the grounding knowledge and the response. We further develop a prompt-connected multi-task learning strategy to model the characteristics and connections of different tasks and introduce linear temperature scheduling to reduce the negative effect of irrelevant document information. Experimental results demonstrate the effectiveness of our framework.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

0 citations0 reviewsNo code linkedOpen access
preprint2021arXiv

Unstructured Knowledge Access in Task-oriented Dialog Modeling using Language Inference, Knowledge Retrieval and Knowledge-Integrative Response Generation

Dialog systems enriched with external knowledge can handle user queries that are outside the scope of the supporting databases/APIs. In this paper, we follow the baseline provided in DSTC9 Track 1 and propose three subsystems, KDEAK, KnowleDgEFactor, and Ens-GPT, which form the pipeline for a task-oriented dialog system capable of accessing unstructured knowledge. Specifically, KDEAK performs knowledge-seeking turn detection by formulating the problem as natural language inference using knowledge from dialogs, databases and FAQs. KnowleDgEFactor accomplishes the knowledge selection task by formulating a factorized knowledge/document retrieval problem with three modules performing domain, entity and knowledge level analyses. Ens-GPT generates a response by first processing multiple knowledge snippets, followed by an ensemble algorithm that decides if the response should be solely derived from a GPT2-XL model, or regenerated in combination with the top-ranking knowledge snippet. Experimental results demonstrate that the proposed pipeline system outperforms the baseline and generates high-quality responses, achieving at least 58.77% improvement on BLEU-4 score.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

AMR Parsing via Graph-Sequence Iterative Inference

We propose a new end-to-end model that treats AMR parsing as a series of dual decisions on the input sequence and the incrementally constructed graph. At each time step, our model performs multiple rounds of attention, reasoning, and composition that aim to answer two critical questions: (1) which part of the input \textit{sequence} to abstract; and (2) where in the output \textit{graph} to construct the new concept. We show that the answers to these two questions are mutually causalities. We design a model based on iterative inference that helps achieve better answers in both perspectives, leading to greatly improved parsing accuracy. Our experimental results significantly outperform all previously reported \textsc{Smatch} scores by large margins. Remarkably, without the help of any large-scale pre-trained language model (e.g., BERT), our model already surpasses previous state-of-the-art using BERT. With the help of BERT, we can push the state-of-the-art results to 80.2\% on LDC2017T10 (AMR 2.0) and 75.4\% on LDC2014T12 (AMR 1.0).

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Answer Ranking for Product-Related Questions via Multiple Semantic Relations Modeling

Many E-commerce sites now offer product-specific question answering platforms for users to communicate with each other by posting and answering questions during online shopping. However, the multiple answers provided by ordinary users usually vary diversely in their qualities and thus need to be appropriately ranked for each question to improve user satisfaction. It can be observed that product reviews usually provide useful information for a given question, and thus can assist the ranking process. In this paper, we investigate the answer ranking problem for product-related questions, with the relevant reviews treated as auxiliary information that can be exploited for facilitating the ranking. We propose an answer ranking model named MUSE which carefully models multiple semantic relations among the question, answers, and relevant reviews. Specifically, MUSE constructs a multi-semantic relation graph with the question, each answer, and each review snippet as nodes. Then a customized graph convolutional neural network is designed for explicitly modeling the semantic relevance between the question and answers, the content consistency among answers, and the textual entailment between answers and reviews. Extensive experiments on real-world E-commerce datasets across three product categories show that our proposed model achieves superior performance on the concerned answer ranking task.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Context-aware Helpfulness Prediction for Online Product Reviews

Modeling and prediction of review helpfulness has become more predominant due to proliferation of e-commerce websites and online shops. Since the functionality of a product cannot be tested before buying, people often rely on different kinds of user reviews to decide whether or not to buy a product. However, quality reviews might be buried deep in the heap of a large amount of reviews. Therefore, recommending reviews to customers based on the review quality is of the essence. Since there is no direct indication of review quality, most reviews use the information that ''X out of Y'' users found the review helpful for obtaining the review quality. However, this approach undermines helpfulness prediction because not all reviews have statistically abundant votes. In this paper, we propose a neural deep learning model that predicts the helpfulness score of a review. This model is based on convolutional neural network (CNN) and a context-aware encoding mechanism which can directly capture relationships between words irrespective of their distance in a long sequence. We validated our model on human annotated dataset and the result shows that our model significantly outperforms existing models for helpfulness prediction.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Opinion-aware Answer Generation for Review-driven Question Answering in E-Commerce

Product-related question answering (QA) is an important but challenging task in E-Commerce. It leads to a great demand on automatic review-driven QA, which aims at providing instant responses towards user-posted questions based on diverse product reviews. Nevertheless, the rich information about personal opinions in product reviews, which is essential to answer those product-specific questions, is underutilized in current generation-based review-driven QA studies. There are two main challenges when exploiting the opinion information from the reviews to facilitate the opinion-aware answer generation: (i) jointly modeling opinionated and interrelated information between the question and reviews to capture important information for answer generation, (ii) aggregating diverse opinion information to uncover the common opinion towards the given question. In this paper, we tackle opinion-aware answer generation by jointly learning answer generation and opinion mining tasks with a unified model. Two kinds of opinion fusion strategies, namely, static and dynamic fusion, are proposed to distill and aggregate important opinion information learned from the opinion mining task into the answer generation process. Then a multi-view pointer-generator network is employed to generate opinion-aware answers for a given product-related question. Experimental results show that our method achieves superior performance in real-world E-Commerce QA datasets, and effectively generate opinionated and informative answers.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Review-based Question Generation with Adaptive Instance Transfer and Augmentation

Online reviews provide rich information about products and service, while it remains inefficient for potential consumers to exploit the reviews for fulfilling their specific information need. We propose to explore question generation as a new way of exploiting review information. One major challenge of this task is the lack of review-question pairs for training a neural generation model. We propose an iterative learning framework for handling this challenge via adaptive transfer and augmentation of the training instances with the help of the available user-posed question-answer data. To capture the aspect characteristics in reviews, the augmentation and generation procedures incorporate related features extracted via unsupervised learning. Experiments on data from 10 categories of a popular E-commerce site demonstrate the effectiveness of the framework, as well as the usefulness of the new task.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Review-guided Helpful Answer Identification in E-commerce

Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the community can indicate the overall quality of the answer, but they are often missing. Accurately predicting the helpfulness of an answer to a given question and thus identifying helpful answers is becoming a demanding need. Since the helpfulness of an answer depends on multiple perspectives instead of only topical relevance investigated in typical QA tasks, common answer selection algorithms are insufficient for tackling this task. In this paper, we propose the Review-guided Answer Helpfulness Prediction (RAHP) model that not only considers the interactions between QA pairs but also investigates the opinion coherence between the answer and crowds' opinions reflected in the reviews, which is another important factor to identify helpful answers. Moreover, we tackle the task of determining opinion coherence as a language inference problem and explore the utilization of pre-training strategy to transfer the textual inference knowledge obtained from a specifically designed trained network. Extensive experiments conducted on real-world data across seven product categories show that our proposed model achieves superior performance on the prediction task.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Salience Estimation with Multi-Attention Learning for Abstractive Text Summarization

Attention mechanism plays a dominant role in the sequence generation models and has been used to improve the performance of machine translation and abstractive text summarization. Different from neural machine translation, in the task of text summarization, salience estimation for words, phrases or sentences is a critical component, since the output summary is a distillation of the input text. Although the typical attention mechanism can conduct text fragment selection from the input text conditioned on the decoder states, there is still a gap to conduct direct and effective salience detection. To bring back direct salience estimation for summarization with neural networks, we propose a Multi-Attention Learning framework which contains two new attention learning components for salience estimation: supervised attention learning and unsupervised attention learning. We regard the attention weights as the salience information, which means that the semantic units with large attention value will be more important. The context information obtained based on the estimated salience is incorporated with the typical attention mechanism in the decoder to conduct summary generation. Extensive experiments on some benchmark datasets in different languages demonstrate the effectiveness of the proposed framework for the task of abstractive summarization.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Skeleton-to-Response: Dialogue Generation Guided by Retrieval Memory

For dialogue response generation, traditional generative models generate responses solely from input queries. Such models rely on insufficient information for generating a specific response since a certain query could be answered in multiple ways. Consequentially, those models tend to output generic and dull responses, impeding the generation of informative utterances. Recently, researchers have attempted to fill the information gap by exploiting information retrieval techniques. When generating a response for a current query, similar dialogues retrieved from the entire training data are considered as an additional knowledge source. While this may harvest massive information, the generative models could be overwhelmed, leading to undesirable performance. In this paper, we propose a new framework which exploits retrieval results via a skeleton-then-response paradigm. At first, a skeleton is generated by revising the retrieved responses. Then, a novel generative model uses both the generated skeleton and the original query for response generation. Experimental results show that our approaches significantly improve the diversity and informativeness of the generated responses.

0 citations0 reviewsNo code linkedOpen access