Surface-Form Neural Sparse Retrieval: Robust Fuzzy Matching for Industrial Music Search
Music search at the scale of Amazon Music presents a unique challenge: queries frequently deviate from indexed metadata due to misspellings, transpositions, and phonetic variations, yet the retrieval system must operate under strict millisecond-level latency constraints. Our existing learning-to-retrieve system, the High Confidence Index (HCI), learns query-entity associations from customer behavior, relying on continual ``exploration'' to choose candidates. Traditional n-gram matching enables this exploration but suffers from poor semantic robustness and high noise, limiting the system's ability to learn from long-tail queries. In this work, we present a \textbf{robust neural sparse retrieval system} designed to maximize exploration efficiency. We adapt a state-of-the-art \textbf{inference-free} sparse retrieval architecture to the music domain, combining it with an effective \textbf{domain-specific granular subword tokenization strategy}. Our approach utilizes short-length token constraints (max 3 chars) to enforce the learning of surface-form robustness over lexical memorization. By pre-computing the neural embeddings and term expansions during the offline indexing phase, online processing is reduced to minimal tokenization and IDF weighting, achieving effectively zero latency overhead for query encoding. Evaluations on a 6M-document production corpus show an aggregate \textbf{91.4\%} recall@10 (vs. \textbf{57.7\%} for trigrams) at comparable throughput. Simulation of the HCI feedback loop demonstrates improved exploration efficiency, with \textbf{+0.8\%} higher stabilized recall than production trigrams. Ablation studies indicate that our sparse training methodology drives the performance gains, while domain-specific pretraining provides a cost-effective alternative to large-scale general-purpose pretraining.