BZPEERReading, trust and collaboration for research
Menu

Discover

GraphFollow connections around a paper, topic or saved view.

Workspaces

HomePick up where your research flow left off.InboxHandle requests, replies and notifications from one place.CollectionsCurate reading lists, evidence sets and shareable dossiers.ResearchSee your private provenance graph, trail and imports.CollaborationMove from discovery into focused discussion rooms.PublishDraft, preview and publish full-text research articles.

Network

ExpertsFind specialists worth following or asking for help.CommunitiesJoin research circles organized around shared work.PartnersSee external organizations active around the same topics.

Opportunities

ListingsBrowse roles, calls and collaborations with clearer fit signals.

Account

Log inReturn to your reading and collaboration workspace.Create accountStart saving work, following people and joining teams.
Log inCreate account

Researcher profile

Maarten de Rijke

Maarten de Rijke contributes to research discovery and scholarly infrastructure.

ResearcherAffiliation not importedOpen to collaborate
Information RetrievalComputation and LanguageMachine LearningArtificial IntelligenceComputer VisionHuman-Computer InteractionCryptography and SecurityMultimedia

Trust snapshot

Quick read

Trust 21 - EmergingVerification L1Unclaimed author
48works
0followers
8topics
4close collaborators

Actions

Decide how to stay connected

Follow researcher0

Identity and collaboration

How to connect with this researcher

Claiming links this public author record to a researcher profile and unlocks direct collaboration workflows.

Log in to claim

Direct collaboration

Open a focused conversation when the fit is right

Claim this author entity first to unlock direct invitations.

Research graph

See the researcher in context

Open full explorer

Inspect adjacent work, topics, institutions and collaborators without jumping out to a separate graph page.

Building this graph slice

BZPEER is loading the nearby papers, people, topics and institutions for this page.

Published work

48 published item(s)

preprint2026arXiv

Controlled Retrieval-augmented Context Evaluation for Long-form RAG

Retrieval-augmented generation (RAG) enhances large language models by incorporating context retrieved from external knowledge sources. While the effectiveness of the retrieval module is typically evaluated with relevance-based ranking metrics, such metrics may be insufficient to reflect the retrieval's impact on the final RAG result, especially in long-form generation scenarios. We argue that providing a comprehensive retrieval-augmented context is important for long-form RAG tasks like report generation and propose metrics for assessing the context independent of generation. We introduce CRUX, a \textbf{C}ontrolled \textbf{R}etrieval-a\textbf{U}gmented conte\textbf{X}t evaluation framework designed to directly assess retrieval-augmented contexts. This framework uses human-written summaries to control the information scope of knowledge, enabling us to measure how well the context covers information essential for long-form generation. CRUX uses question-based evaluation to assess RAG's retrieval in a fine-grained manner. Empirical results show that CRUX offers more reflective and diagnostic evaluation. Our findings also reveal substantial room for improvement in current retrieval methods, pointing to promising directions for advancing RAG's retrieval. Our data and code are publicly available to support and advance future research on retrieval.

0 citations0 reviewsNo code linkedOpen access
preprint2026arXiv

Re-Rankers as Relevance Judges

Using large language models (LLMs) to predict relevance judgments has shown promising results. Most studies treat this task as a distinct research line, e.g., focusing on prompt design for predicting relevance labels given a query and passage. However, predicting relevance judgments is essentially a form of relevance prediction, a problem extensively studied in tasks such as re-ranking. Despite this potential overlap, little research has explored reusing or adapting established re-ranking methods to predict relevance judgments, leading to potential resource waste and redundant development. To bridge this gap, we reproduce re-rankers in a re-ranker-as-relevance-judge setup. We design two adaptation strategies: (i) using binary tokens (e.g., "true" and "false") generated by a re-ranker as direct judgments, and (ii) converting continuous re-ranking scores into binary labels via thresholding. We perform extensive experiments on TREC-DL 2019 to 2023 with 8 re-rankers from 3 families, ranging from 220M to 32B, and analyse the evaluation bias exhibited by re-ranker-based judges. Results show that re-ranker-based relevance judges, under both strategies, can outperform UMBRELA, a state-of-the-art LLM-based relevance judge, in around 40% to 50% of the cases; they also exhibit strong self-preference towards their own and same-family re-rankers, as well as cross-family bias.

0 citations0 reviewsNo code linkedOpen access
preprint2026arXiv

The Attention Market: Interpreting Online Fair Re-ranking as Manifold Optimization under Walrasian Equilibrium

Fair re-ranking aims to promote long-tail items and enhance diversity within groups in information retrieval. While previous research on online fairness-aware re-ranking has shown promising outcomes, our comprehensive evaluation of online fair re-ranking methods over 20 settings reveals significant performance disparities among existing methods. To uncover the root causes of these inconsistencies, we reformulate fair re-ranking within an attentional market framework governed by a Walrasian Equilibrium, where the fairness is treated as a taxation cost. This market-based formulation is then coupled with manifold optimization, demonstrating that seeking this equilibrium is equivalent to performing gradient descent on a specific ranking manifold constructed by the market. Different re-ranking settings induce distinct manifold geometries, and these intrinsic geometric differences dictate the gradient landscapes and optimization trajectories. We propose ManifoldRank, an efficient online fair re-ranking algorithm. ManifoldRank adjusts gradients to align with the ranking manifold, considering various contextual settings. On the supply side, it incorporates a gradient adjustment based on different fairness requirements, accounting for associated costs. On the demand side, it empirically predicts an additional gradient adjustment term derived from the ranking scores. By integrating these two gradient adjustments, ManifoldRank effectively balances fairness and accuracy. Experimental results across multiple datasets confirm ManifoldRank's effectiveness.

0 citations0 reviewsNo code linkedOpen access
preprint2026arXiv

Towards Two-Stage Counterfactual Learning to Rank

Counterfactual learning to rank (CLTR) aims to learn a ranking policy from user interactions while correcting for the inherent biases in interaction data, such as position bias. Existing CLTR methods assume a single ranking policy that selects top-K ranking from the entire document candidate set. In real-world applications, the candidate document set is on the order of millions, making a single-stage ranking policy impractical. In order to scale to millions of documents, real-world ranking systems are designed in a two-stage fashion, with a candidate generator followed by a ranker. The existing CLTR method for a two-stage offline ranking system only considers the top-1 ranking set-up and only focuses on training the candidate generator, with the ranker fixed. A CLTR method for training both the ranker and candidate generator jointly is missing from the existing literature. In this paper, we propose a two-stage CLTR estimator that considers the interaction between the two stages and estimates the joint value of the two policies offline. In addition, we propose a novel joint optimization method to train the candidate and ranker policies, respectively. To the best of our knowledge, we are the first to propose a CLTR estimator and learning method for two-stage ranking. Experimental results on a semi-synthetic benchmark demonstrate the effectiveness of the proposed joint CLTR method over baselines.

0 citations0 reviewsNo code linkedOpen access
preprint2023arXiv

Feature-Level Debiased Natural Language Understanding

Natural language understanding (NLU) models often rely on dataset biases rather than intended task-relevant features to achieve high performance on specific datasets. As a result, these models perform poorly on datasets outside the training distribution. Some recent studies address this issue by reducing the weights of biased samples during the training process. However, these methods still encode biased latent features in representations and neglect the dynamic nature of bias, which hinders model prediction. We propose an NLU debiasing method, named debiasing contrastive learning (DCT), to simultaneously alleviate the above problems based on contrastive learning. We devise a debiasing, positive sampling strategy to mitigate biased latent features by selecting the least similar biased positive samples. We also propose a dynamic negative sampling strategy to capture the dynamic influence of biases by employing a bias-only model to dynamically select the most similar biased negative samples. We conduct experiments on three NLU benchmark datasets. Experimental results show that DCT outperforms state-of-the-art baselines on out-of-distribution datasets while maintaining in-distribution performance. We also verify that DCT can reduce biased latent features from the model's representation.

0 citations0 reviewsNo code linkedOpen access
preprint2023arXiv

Offline Evaluation for Reinforcement Learning-based Recommendation: A Critical Issue and Some Alternatives

In this paper, we argue that the paradigm commonly adopted for offline evaluation of sequential recommender systems is unsuitable for evaluating reinforcement learning-based recommenders. We find that most of the existing offline evaluation practices for reinforcement learning-based recommendation are based on a next-item prediction protocol, and detail three shortcomings of such an evaluation protocol. Notably, it cannot reflect the potential benefits that reinforcement learning (RL) is expected to bring while it hides critical deficiencies of certain offline RL agents. Our suggestions for alternative ways to evaluate RL-based recommender systems aim to shed light on the existing possibilities and inspire future research on reliable evaluation protocols.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

A Simple Contrastive Learning Objective for Alleviating Neural Text Degeneration

The cross-entropy objective has proved to be an all-purpose training objective for autoregressive language models (LMs). However, without considering the penalization of problematic tokens, LMs trained using cross-entropy exhibit text degeneration. To address this, unlikelihood training has been proposed to reduce the probability of unlikely tokens predicted by LMs. But unlikelihood does not consider the relationship between the label tokens and unlikely token candidates, thus showing marginal improvements in degeneration. We propose a new contrastive token learning objective that inherits the advantages of cross-entropy and unlikelihood training and avoids their limitations. The key idea is to teach a LM to generate high probabilities for label tokens and low probabilities of negative candidates. Comprehensive experiments on language modeling and open-domain dialogue generation tasks show that the proposed contrastive token objective yields much less repetitive texts, with a higher generation quality than baseline approaches, achieving the new state-of-the-art performance on text degeneration.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Certified Robustness to Word Substitution Ranking Attack for Neural Ranking Models

Neural ranking models (NRMs) have achieved promising results in information retrieval. NRMs have also been shown to be vulnerable to adversarial examples. A typical Word Substitution Ranking Attack (WSRA) against NRMs was proposed recently, in which an attacker promotes a target document in rankings by adding human-imperceptible perturbations to its text. This raises concerns when deploying NRMs in real-world applications. Therefore, it is important to develop techniques that defend against such attacks for NRMs. In empirical defenses adversarial examples are found during training and used to augment the training set. However, such methods offer no theoretical guarantee on the models' robustness and may eventually be broken by other sophisticated WSRAs. To escape this arms race, rigorous and provable certified defense methods for NRMs are needed. To this end, we first define the \textit{Certified Top-$K$ Robustness} for ranking models since users mainly care about the top ranked results in real-world scenarios. A ranking model is said to be Certified Top-$K$ Robust on a ranked list when it is guaranteed to keep documents that are out of the top $K$ away from the top $K$ under any attack. Then, we introduce a Certified Defense method, named CertDR, to achieve certified top-$K$ robustness against WSRA, based on the idea of randomized smoothing. Specifically, we first construct a smoothed ranker by applying random word substitutions on the documents, and then leverage the ranking property jointly with the statistical property of the ensemble to provably certify top-$K$ robustness. Extensive experiments on two representative web search datasets demonstrate that CertDR can significantly outperform state-of-the-art empirical defense methods for ranking models.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

CF-GNNExplainer: Counterfactual Explanations for Graph Neural Networks

Given the increasing promise of graph neural networks (GNNs) in real-world applications, several methods have been developed for explaining their predictions. Existing methods for interpreting predictions from GNNs have primarily focused on generating subgraphs that are especially relevant for a particular prediction. However, such methods are not counterfactual (CF) in nature: given a prediction, we want to understand how the prediction can be changed in order to achieve an alternative outcome. In this work, we propose a method for generating CF explanations for GNNs: the minimal perturbation to the input (graph) data such that the prediction changes. Using only edge deletions, we find that our method, CF-GNNExplainer, can generate CF explanations for the majority of instances across three widely used datasets for GNN explanations, while removing less than 3 edges on average, with at least 94\% accuracy. This indicates that CF-GNNExplainer primarily removes edges that are crucial for the original predictions, resulting in minimal CF explanations.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Debiasing Learning for Membership Inference Attacks Against Recommender Systems

Learned recommender systems may inadvertently leak information about their training data, leading to privacy violations. We investigate privacy threats faced by recommender systems through the lens of membership inference. In such attacks, an adversary aims to infer whether a user's data is used to train the target recommender. To achieve this, previous work has used a shadow recommender to derive training data for the attack model, and then predicts the membership by calculating difference vectors between users' historical interactions and recommended items. State-of-the-art methods face two challenging problems: (1) training data for the attack model is biased due to the gap between shadow and target recommenders, and (2) hidden states in recommenders are not observational, resulting in inaccurate estimations of difference vectors. To address the above limitations, we propose a Debiasing Learning for Membership Inference Attacks against recommender systems (DL-MIA) framework that has four main components: (1) a difference vector generator, (2) a disentangled encoder, (3) a weight estimator, and (4) an attack model. To mitigate the gap between recommenders, a variational auto-encoder (VAE) based disentangled encoder is devised to identify recommender invariant and specific features. To reduce the estimation bias, we design a weight estimator, assigning a truth-level score for each difference vector to indicate estimation accuracy. We evaluate DL-MIA against both general recommenders and sequential recommenders on three real-world datasets. Experimental results show that DL-MIA effectively alleviates training and estimation biases simultaneously, and achieves state-of-the-art attack performance.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Do Lessons from Metric Learning Generalize to Image-Caption Retrieval?

The triplet loss with semi-hard negatives has become the de facto choice for image-caption retrieval (ICR) methods that are optimized from scratch. Recent progress in metric learning has given rise to new loss functions that outperform the triplet loss on tasks such as image retrieval and representation learning. We ask whether these findings generalize to the setting of ICR by comparing three loss functions on two ICR methods. We answer this question negatively: the triplet loss with semi-hard negative mining still outperforms newly introduced loss functions from metric learning on the ICR task. To gain a better understanding of these outcomes, we introduce an analysis method to compare loss functions by counting how many samples contribute to the gradient w.r.t. the query representation during optimization. We find that loss functions that result in lower evaluation scores on the ICR task, in general, take too many (non-informative) samples into account when computing a gradient w.r.t. the query representation, which results in sub-optimal performance. The triplet loss with semi-hard negatives is shown to outperform the other loss functions, as it only takes one (hard) negative into account when computing the gradient.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Extending CLIP for Category-to-image Retrieval in E-commerce

E-commerce provides rich multimodal data that is barely leveraged in practice. One aspect of this data is a category tree that is being used in search and recommendation. However, in practice, during a user's session there is often a mismatch between a textual and a visual representation of a given category. Motivated by the problem, we introduce the task of category-to-image retrieval in e-commerce and propose a model for the task, CLIP-ITA. The model leverages information from multiple modalities (textual, visual, and attribute modality) to create product representations. We explore how adding information from multiple modalities (textual, visual, and attribute modality) impacts the model's performance. In particular, we observe that CLIP-ITA significantly outperforms a comparable model that leverages only the visual modality and a comparable model that leverages the visual and attribute modality.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Fairness of Exposure in Light of Incomplete Exposure Estimation

Fairness of exposure is a commonly used notion of fairness for ranking systems. It is based on the idea that all items or item groups should get exposure proportional to the merit of the item or the collective merit of the items in the group. Often, stochastic ranking policies are used to ensure fairness of exposure. Previous work unrealistically assumes that we can reliably estimate the expected exposure for all items in each ranking produced by the stochastic policy. In this work, we discuss how to approach fairness of exposure in cases where the policy contains rankings of which, due to inter-item dependencies, we cannot reliably estimate the exposure distribution. In such cases, we cannot determine whether the policy can be considered fair. Our contributions in this paper are twofold. First, we define a method called FELIX for finding stochastic policies that avoid showing rankings with unknown exposure distribution to the user without having to compromise user utility or item fairness. Second, we extend the study of fairness of exposure to the top-k setting and also assess FELIX in this setting. We find that FELIX can significantly reduce the number of rankings with unknown exposure distribution without a drop in user utility or fairness compared to existing fair ranking methods, both for full-length and top-k rankings. This is an important first step in developing fair ranking methods for cases where we have incomplete knowledge about the user's behaviour.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Intersection of Parallels as an Early Stopping Criterion

A common way to avoid overfitting in supervised learning is early stopping, where a held-out set is used for iterative evaluation during training to find a sweet spot in the number of training steps that gives maximum generalization. However, such a method requires a disjoint validation set, thus part of the labeled data from the training set is usually left out for this purpose, which is not ideal when training data is scarce. Furthermore, when the training labels are noisy, the performance of the model over a validation set may not be an accurate proxy for generalization. In this paper, we propose a method to spot an early stopping point in the training iterations without the need for a validation set. We first show that in the overparameterized regime the randomly initialized weights of a linear model converge to the same direction during training. Using this result, we propose to train two parallel instances of a linear model, initialized with different random seeds, and use their intersection as a signal to detect overfitting. In order to detect intersection, we use the cosine distance between the weights of the parallel models during training iterations. Noticing that the final layer of a NN is a linear map of pre-last layer activations to output logits, we build on our criterion for linear models and propose an extension to multi-layer networks, using the new notion of counterfactual weights. We conduct experiments on two areas that early stopping has noticeable impact on preventing overfitting of a NN: (i) learning from noisy labels; and (ii) learning to rank in IR. Our experiments on four widely used datasets confirm the effectiveness of our method for generalization. For a wide range of learning rates, our method, called Cosine-Distance Criterion (CDC), leads to better generalization on average than all the methods that we compare against in almost all of the tested cases.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

PRADA: Practical Black-Box Adversarial Attacks against Neural Ranking Models

Neural ranking models (NRMs) have shown remarkable success in recent years, especially with pre-trained language models. However, deep neural models are notorious for their vulnerability to adversarial examples. Adversarial attacks may become a new type of web spamming technique given our increased reliance on neural information retrieval models. Therefore, it is important to study potential adversarial attacks to identify vulnerabilities of NRMs before they are deployed. In this paper, we introduce the Word Substitution Ranking Attack (WSRA) task against NRMs, which aims to promote a target document in rankings by adding adversarial perturbations to its text. We focus on the decision-based black-box attack setting, where the attackers cannot directly get access to the model information, but can only query the target model to obtain the rank positions of the partial retrieved list. This attack setting is realistic in real-world search engines. We propose a novel Pseudo Relevance-based ADversarial ranking Attack method (PRADA) that learns a surrogate model based on Pseudo Relevance Feedback (PRF) to generate gradients for finding the adversarial perturbations. Experiments on two web search benchmark datasets show that PRADA can outperform existing attack strategies and successfully fool the NRM with small indiscernible perturbations of text.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Probabilistic Permutation Graph Search: Black-Box Optimization for Fairness in Ranking

There are several measures for fairness in ranking, based on different underlying assumptions and perspectives. PL optimization with the REINFORCE algorithm can be used for optimizing black-box objective functions over permutations. In particular, it can be used for optimizing fairness measures. However, though effective for queries with a moderate number of repeating sessions, PL optimization has room for improvement for queries with a small number of repeating sessions. In this paper, we present a novel way of representing permutation distributions, based on the notion of permutation graphs. Similar to PL, our distribution representation, called PPG, can be used for black-box optimization of fairness. Different from PL, where pointwise logits are used as the distribution parameters, in PPG pairwise inversion probabilities together with a reference permutation construct the distribution. As such, the reference permutation can be set to the best sampled permutation regarding the objective function, making PPG suitable for both deterministic and stochastic rankings. Our experiments show that PPG, while comparable to PL for larger session repetitions (i.e., stochastic ranking), improves over PL for optimizing fairness metrics for queries with one session (i.e., deterministic ranking). Additionally, when accurate utility estimations are available, e.g., in tabular models, the performance of PPG in fairness optimization is significantly boosted compared to lower quality utility estimations from a learning to rank model, leading to a large performance gap with PL. Finally, the pairwise probabilities make it possible to impose pairwise constraints such as "item $d_1$ should always be ranked higher than item $d_2$." Such constraints can be used to simultaneously optimize the fairness metric and control another objective such as ranking performance.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

ReMeDi: Resources for Multi-domain, Multi-service, Medical Dialogues

Medical dialogue systems (MDSs) aim to assist doctors and patients with a range of professional medical services, i.e., diagnosis, treatment and consultation. The development of MDSs is hindered because of a lack of resources. In particular. (1) there is no dataset with large-scale medical dialogues that covers multiple medical services and contains fine-grained medical labels (i.e., intents, actions, slots, values), and (2) there is no set of established benchmarks for MDSs for multi-domain, multi-service medical dialogues. In this paper, we present ReMeDi, a set of resource for medical dialogues. ReMeDi consists of two parts, the ReMeDi dataset and the ReMeDi benchmarks. The ReMeDi dataset contains 96,965 conversations between doctors and patients, including 1,557 conversations with fine-gained labels. It covers 843 types of diseases, 5,228 medical entities, and 3 specialties of medical services across 40 domains. To the best of our knowledge, the ReMeDi dataset is the only medical dialogue dataset that covers multiple domains and services, and has fine-grained medical labels. The second part of the ReMeDi resources consists of a set of state-of-the-art models for (medical) dialogue generation. The ReMeDi benchmark has the following methods: (1) pretrained models (i.e., BERT-WWM, BERT-MED, GPT2, and MT5) trained, validated, and tested on the ReMeDi dataset, and (2) a self-supervised contrastive learning(SCL) method to expand the ReMeDi dataset and enhance the training of the state-of-the-art pretrained models. We describe the creation of the ReMeDi dataset, the ReMeDi benchmarking methods, and establish experimental results using the ReMeDi benchmarking methods on the ReMeDi dataset for future research to compare against. With this paper, we share the dataset, implementations of the benchmarks, and evaluation scripts.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

State Encoders in Reinforcement Learning for Recommendation: A Reproducibility Study

Methods for reinforcement learning for recommendation (RL4Rec) are increasingly receiving attention as they can quickly adapt to user feedback. A typical RL4Rec framework consists of (1) a state encoder to encode the state that stores the users' historical interactions, and (2) an RL method to take actions and observe rewards. Prior work compared four state encoders in an environment where user feedback is simulated based on real-world logged user data. An attention-based state encoder was found to be the optimal choice as it reached the highest performance. However, this finding is limited to the actor-critic method, four state encoders, and evaluation-simulators that do not debias logged user data. In response to these shortcomings, we reproduce and expand on the existing comparison of attention-based state encoders (1) in the publicly available debiased RL4Rec SOFA simulator with (2) a different RL method, (3) more state encoders, and (4) a different dataset. Importantly, our experimental results indicate that existing findings do not generalize to the debiased SOFA simulator generated from a different dataset and a Deep Q-Network (DQN)-based method when compared with more state encoders.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Summarization with Graphical Elements

Automatic text summarization has experienced substantial progress in recent years. With this progress, the question has arisen whether the types of summaries that are typically generated by automatic summarization models align with users' needs. Ter Hoeve et al (2020) answer this question negatively. Amongst others, they recommend focusing on generating summaries with more graphical elements. This is in line with what we know from the psycholinguistics literature about how humans process text. Motivated from these two angles, we propose a new task: summarization with graphical elements, and we verify that these summaries are helpful for a critical mass of people. We collect a high quality human labeled dataset to support research into the task. We present a number of baseline methods that show that the task is interesting and challenging. Hence, with this work we hope to inspire a new line of research within the automatic summarization community.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Understanding and Mitigating the Effect of Outliers in Fair Ranking

Traditional ranking systems are expected to sort items in the order of their relevance and thereby maximize their utility. In fair ranking, utility is complemented with fairness as an optimization goal. Recent work on fair ranking focuses on developing algorithms to optimize for fairness, given position-based exposure. In contrast, we identify the potential of outliers in a ranking to influence exposure and thereby negatively impact fairness. An outlier in a list of items can alter the examination probabilities, which can lead to different distributions of attention, compared to position-based exposure. We formalize outlierness in a ranking, show that outliers are present in realistic datasets, and present the results of an eye-tracking study, showing that users scanning order and the exposure of items are influenced by the presence of outliers. We then introduce OMIT, a method for fair ranking in the presence of outliers. Given an outlier detection method, OMIT improves fair allocation of exposure by suppressing outliers in the top-k ranking. Using an academic search dataset, we show that outlierness optimization leads to a fairer policy that displays fewer outliers in the top-k, while maintaining a reasonable trade-off between fairness and utility.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Understanding User Satisfaction with Task-oriented Dialogue Systems

$ $Dialogue systems are evaluated depending on their type and purpose. Two categories are often distinguished: (1) task-oriented dialogue systems (TDS), which are typically evaluated on utility, i.e., their ability to complete a specified task, and (2) open domain chatbots, which are evaluated on the user experience, i.e., based on their ability to engage a person. What is the influence of user experience on the user satisfaction rating of TDS as opposed to, or in addition to, utility? We collect data by providing an additional annotation layer for dialogues sampled from the ReDial dataset, a widely used conversational recommendation dataset. Unlike prior work, we annotate the sampled dialogues at both the turn and dialogue level on six dialogue aspects: relevance, interestingness, understanding, task completion, efficiency, and interest arousal. The annotations allow us to study how different dialogue aspects influence user satisfaction. We introduce a comprehensive set of user experience aspects derived from the annotators' open comments that can influence users' overall impression. We find that the concept of satisfaction varies across annotators and dialogues, and show that a relevant turn is significant for some annotators, while for others, an interesting turn is all they need. Our analysis indicates that the proposed user experience aspects provide a fine-grained analysis of user satisfaction that is not captured by a monolithic overall human rating.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

What Makes a Good and Useful Summary? Incorporating Users in Automatic Summarization Research

Automatic text summarization has enjoyed great progress over the years and is used in numerous applications, impacting the lives of many. Despite this development, there is little research that meaningfully investigates how the current research focus in automatic summarization aligns with users' needs. To bridge this gap, we propose a survey methodology that can be used to investigate the needs of users of automatically generated summaries. Importantly, these needs are dependent on the target group. Hence, we design our survey in such a way that it can be easily adjusted to investigate different user groups. In this work we focus on university students, who make extensive use of summaries during their studies. We find that the current research directions of the automatic summarization community do not fully align with students' needs. Motivated by our findings, we present ways to mitigate this mismatch in future research on automatic summarization: we propose research directions that impact the design, the development and the evaluation of automatically generated summaries.

0 citations0 reviewsNo code linkedOpen access
preprint2021arXiv

A Cooperative Memory Network for Personalized Task-oriented Dialogue Systems with Incomplete User Profiles

There is increasing interest in developing personalized Task-oriented Dialogue Systems (TDSs). Previous work on personalized TDSs often assumes that complete user profiles are available for most or even all users. This is unrealistic because (1) not everyone is willing to expose their profiles due to privacy concerns; and (2) rich user profiles may involve a large number of attributes (e.g., gender, age, tastes, . . .). In this paper, we study personalized TDSs without assuming that user profiles are complete. We propose a Cooperative Memory Network (CoMemNN) that has a novel mechanism to gradually enrich user profiles as dialogues progress and to simultaneously improve response selection based on the enriched profiles. CoMemNN consists of two core modules: User Profile Enrichment (UPE) and Dialogue Response Selection (DRS). The former enriches incomplete user profiles by utilizing collaborative information from neighbor users as well as current dialogues. The latter uses the enriched profiles to update the current user query so as to encode more useful information, based on which a personalized response to a user request is selected. We conduct extensive experiments on the personalized bAbI dialogue benchmark datasets. We find that CoMemNN is able to enrich user profiles effectively, which results in an improvement of 3.06% in terms of response selection accuracy compared to state-of-the-art methods. We also test the robustness of CoMemNN against incompleteness of user profiles by randomly discarding attribute values from user profiles. Even when discarding 50% of the attribute values, CoMemNN is able to match the performance of the best performing baseline without discarding user profiles, showing the robustness of CoMemNN.

0 citations0 reviewsNo code linkedOpen access
preprint2021arXiv

Abstractive Opinion Tagging

In e-commerce, opinion tags refer to a ranked list of tags provided by the e-commerce platform that reflect characteristics of reviews of an item. To assist consumers to quickly grasp a large number of reviews about an item, opinion tags are increasingly being applied by e-commerce platforms. Current mechanisms for generating opinion tags rely on either manual labelling or heuristic methods, which is time-consuming and ineffective. In this paper, we propose the abstractive opinion tagging task, where systems have to automatically generate a ranked list of opinion tags that are based on, but need not occur in, a given set of user-generated reviews. The abstractive opinion tagging task comes with three main challenges: (1) the noisy nature of reviews; (2) the formal nature of opinion tags vs. the colloquial language usage in reviews; and (3) the need to distinguish between different items with very similar aspects. To address these challenges, we propose an abstractive opinion tagging framework, named AOT-Net, to generate a ranked list of opinion tags given a large number of reviews. First, a sentence-level salience estimation component estimates each review's salience score. Next, a review clustering and ranking component ranks reviews in two steps: first, reviews are grouped into clusters and ranked by cluster size; then, reviews within each cluster are ranked by their distance to the cluster center. Finally, given the ranked reviews, a rank-aware opinion tagging component incorporates an alignment feature and alignment loss to generate a ranked list of opinion tags. To facilitate the study of this task, we create and release a large-scale dataset, called eComTag, crawled from real-world e-commerce websites. Extensive experiments conducted on the eComTag dataset verify the effectiveness of the proposed AOT-Net in terms of various evaluation metrics.

0 citations0 reviewsNo code linkedOpen access
preprint2021arXiv

Robust Generalization and Safe Query-Specialization in Counterfactual Learning to Rank

Existing work in counterfactual Learning to Rank (LTR) has focussed on optimizing feature-based models that predict the optimal ranking based on document features. LTR methods based on bandit algorithms often optimize tabular models that memorize the optimal ranking per query. These types of model have their own advantages and disadvantages. Feature-based models provide very robust performance across many queries, including those previously unseen, however, the available features often limit the rankings the model can predict. In contrast, tabular models can converge on any possible ranking through memorization. However, memorization is extremely prone to noise, which makes tabular models reliable only when large numbers of user interactions are available. Can we develop a robust counterfactual LTR method that pursues memorization-based optimization whenever it is safe to do? We introduce the Generalization and Specialization (GENSPEC) algorithm, a robust feature-based counterfactual LTR method that pursues per-query memorization when it is safe to do so. GENSPEC optimizes a single feature-based model for generalization: robust performance across all queries, and many tabular models for specialization: each optimized for high performance on a single query. GENSPEC uses novel relative high-confidence bounds to choose which model to deploy per query. By doing so, GENSPEC enjoys the high performance of successfully specialized tabular models with the robustness of a generalized feature-based model. Our results show that GENSPEC leads to optimal performance on queries with sufficient click data, while having robust behavior on queries with little or noisy data.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

A Comparison of Supervised Learning to Match Methods for Product Search

The vocabulary gap is a core challenge in information retrieval (IR). In e-commerce applications like product search, the vocabulary gap is reported to be a bigger challenge than in more traditional application areas in IR, such as news search or web search. As recent learning to match methods have made important advances in bridging the vocabulary gap for these traditional IR areas, we investigate their potential in the context of product search. In this paper we provide insights into using recent learning to match methods for product search. We compare both effectiveness and efficiency of these methods in a product search setting and analyze their performance on two product search datasets, with 50,000 queries each. One is an open dataset made available as part of a community benchmark activity at CIKM 2016. The other is a proprietary query log obtained from a European e-commerce platform. This comparison is conducted towards a better understanding of trade-offs in choosing a preferred model for this task. We find that (1) models that have been specifically designed for short text matching, like MV-LSTM and DRMMTKS, are consistently among the top three methods in all experiments; however, taking efficiency and accuracy into account at the same time, ARC-I is the preferred model for real world use cases; and (2) the performance from a state-of-the-art BERT-based model is mediocre, which we attribute to the fact that the text BERT is pre-trained on is very different from the text we have in product search. We also provide insights into factors that can influence model behavior for different types of query, such as the length of retrieved list, and query complexity, and discuss the implications of our findings for e-commerce practitioners, with respect to choosing a well performing method.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Accelerated Convergence for Counterfactual Learning to Rank

Counterfactual Learning to Rank (LTR) algorithms learn a ranking model from logged user interactions, often collected using a production system. Employing such an offline learning approach has many benefits compared to an online one, but it is challenging as user feedback often contains high levels of bias. Unbiased LTR uses Inverse Propensity Scoring (IPS) to enable unbiased learning from logged user interactions. One of the major difficulties in applying Stochastic Gradient Descent (SGD) approaches to counterfactual learning problems is the large variance introduced by the propensity weights. In this paper we show that the convergence rate of SGD approaches with IPS-weighted gradients suffers from the large variance introduced by the IPS weights: convergence is slow, especially when there are large IPS weights. To overcome this limitation, we propose a novel learning algorithm, called CounterSample, that has provably better convergence than standard IPS-weighted gradient descent methods. We prove that CounterSample converges faster and complement our theoretical findings with empirical results by performing extensive experimentation in a number of biased LTR scenarios -- across optimizers, batch sizes, and different degrees of position bias.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

An Analysis of Mixed Initiative and Collaboration in Information-Seeking Dialogues

The ability to engage in mixed-initiative interaction is one of the core requirements for a conversational search system. How to achieve this is poorly understood. We propose a set of unsupervised metrics, termed ConversationShape, that highlights the role each of the conversation participants plays by comparing the distribution of vocabulary and utterance types. Using ConversationShape as a lens, we take a closer look at several conversational search datasets and compare them with other dialogue datasets to better understand the types of dialogue interaction they represent, either driven by the information seeker or the assistant. We discover that deviations from the ConversationShape of a human-human dialogue of the same type is predictive of the quality of a human-machine dialogue.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Attribute-aware Diversification for Sequential Recommendations

Users prefer diverse recommendations over homogeneous ones. However, most previous work on Sequential Recommenders does not consider diversity, and strives for maximum accuracy, resulting in homogeneous recommendations. In this paper, we consider both accuracy and diversity by presenting an Attribute-aware Diversifying Sequential Recommender (ADSR). Specifically, ADSR utilizes available attribute information when modeling a user's sequential behavior to simultaneously learn the user's most likely item to interact with, and their preference of attributes. Then, ADSR diversifies the recommended items based on the predicted preference for certain attributes. Experiments on two benchmark datasets demonstrate that ADSR can effectively provide diverse recommendations while maintaining accuracy.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Bidirectional Scene Text Recognition with a Single Decoder

Scene Text Recognition (STR) is the problem of recognizing the correct word or character sequence in a cropped word image. To obtain more robust output sequences, the notion of bidirectional STR has been introduced. So far, bidirectional STRs have been implemented by using two separate decoders; one for left-to-right decoding and one for right-to-left. Having two separate decoders for almost the same task with the same output space is undesirable from a computational and optimization point of view. We introduce the bidirectional Scene Text Transformer (Bi-STET), a novel bidirectional STR method with a single decoder for bidirectional text decoding. With its single decoder, Bi-STET outperforms methods that apply bidirectional decoding by using two separate decoders while also being more efficient than those methods, Furthermore, we achieve or beat state-of-the-art (SOTA) methods on all STR benchmarks with Bi-STET. Finally, we provide analyses and insights into the performance of Bi-STET.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Cascade Model-based Propensity Estimation for Counterfactual Learning to Rank

Unbiased CLTR requires click propensities to compensate for the difference between user clicks and true relevance of search results via IPS. Current propensity estimation methods assume that user click behavior follows the PBM and estimate click propensities based on this assumption. However, in reality, user clicks often follow the CM, where users scan search results from top to bottom and where each next click depends on the previous one. In this cascade scenario, PBM-based estimates of propensities are not accurate, which, in turn, hurts CLTR performance. In this paper, we propose a propensity estimation method for the cascade scenario, called CM-IPS. We show that CM-IPS keeps CLTR performance close to the full-information performance in case the user clicks follow the CM, while PBM-based CLTR has a significant gap towards the full-information. The opposite is true if the user clicks follow PBM instead of the CM. Finally, we suggest a way to select between CM- and PBM-based propensity estimation methods based on historical user clicks.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Cascading Hybrid Bandits: Online Learning to Rank for Relevance and Diversity

Relevance ranking and result diversification are two core areas in modern recommender systems. Relevance ranking aims at building a ranked list sorted in decreasing order of item relevance, while result diversification focuses on generating a ranked list of items that covers a broad range of topics. In this paper, we study an online learning setting that aims to recommend a ranked list with $K$ items that maximizes the ranking utility, i.e., a list whose items are relevant and whose topics are diverse. We formulate it as the cascade hybrid bandits (CHB) problem. CHB assumes the cascading user behavior, where a user browses the displayed list from top to bottom, clicks the first attractive item, and stops browsing the rest. We propose a hybrid contextual bandit approach, called CascadeHybrid, for solving this problem. CascadeHybrid models item relevance and topical diversity using two independent functions and simultaneously learns those functions from user click feedback. We conduct experiments to evaluate CascadeHybrid on two real-world recommendation datasets: MovieLens and Yahoo music datasets. Our experimental results show that CascadeHybrid outperforms the baselines. In addition, we prove theoretical guarantees on the $n$-step performance demonstrating the soundness of CascadeHybrid.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Conversations with Documents. An Exploration of Document-Centered Assistance

The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress, even though it has the potential to tremendously increase a user's productivity. This type of document-centered assistance is the focus of this paper. Our contributions are three-fold: (1) We first present a survey to understand the space of document-centered assistance and the capabilities people expect in this scenario. (2) We investigate the types of queries that users will pose while seeking assistance with documents, and show that document-centered questions form the majority of these queries. (3) We present a set of initial machine learned models that show that (a) we can accurately detect document-centered questions, and (b) we can build reasonably accurate models for answering such questions. These positive results are encouraging, and suggest that even greater results may be attained with continued study of this interesting and novel problem space. Our findings have implications for the design of intelligent systems to support task completion via natural interactions with documents.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Detecting and Classifying Malevolent Dialogue Responses: Taxonomy, Data and Methodology

Conversational interfaces are increasingly popular as a way of connecting people to information. Corpus-based conversational interfaces are able to generate more diverse and natural responses than template-based or retrieval-based agents. With their increased generative capacity of corpusbased conversational agents comes the need to classify and filter out malevolent responses that are inappropriate in terms of content and dialogue acts. Previous studies on the topic of recognizing and classifying inappropriate content are mostly focused on a certain category of malevolence or on single sentences instead of an entire dialogue. In this paper, we define the task of Malevolent Dialogue Response Detection and Classification (MDRDC). We make three contributions to advance research on this task. First, we present a Hierarchical Malevolent Dialogue Taxonomy (HMDT). Second, we create a labelled multi-turn dialogue dataset and formulate the MDRDC task as a hierarchical classification task over this taxonomy. Third, we apply stateof-the-art text classification methods to the MDRDC task and report on extensive experiments aimed at assessing the performance of these approaches.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Diversifying Task-oriented Dialogue Response Generation with Prototype Guided Paraphrasing

Existing methods for Dialogue Response Generation (DRG) in Task-oriented Dialogue Systems (TDSs) can be grouped into two categories: template-based and corpus-based. The former prepare a collection of response templates in advance and fill the slots with system actions to produce system responses at runtime. The latter generate system responses token by token by taking system actions into account. While template-based DRG provides high precision and highly predictable responses, they usually lack in terms of generating diverse and natural responses when compared to (neural) corpus-based approaches. Conversely, while corpus-based DRG methods are able to generate natural responses, we cannot guarantee their precision or predictability. Moreover, the diversity of responses produced by today's corpus-based DRG methods is still limited. We propose to combine the merits of template-based and corpus-based DRGs by introducing a prototype-based, paraphrasing neural network, called P2-Net, which aims to enhance quality of the responses in terms of both precision and diversity. Instead of generating a response from scratch, P2-Net generates system responses by paraphrasing template-based responses. To guarantee the precision of responses, P2-Net learns to separate a response into its semantics, context influence, and paraphrasing noise, and to keep the semantics unchanged during paraphrasing. To introduce diversity, P2-Net randomly samples previous conversational utterances as prototypes, from which the model can then extract speaking style information. We conduct extensive experiments on the MultiWOZ dataset with both automatic and human evaluations. The results show that P2-Net achieves a significant improvement in diversity while preserving the semantics of responses.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Guided Dialog Policy Learning without Adversarial Learning in the Loop

Reinforcement Learning (RL) methods have emerged as a popular choice for training an efficient and effective dialogue policy. However, these methods suffer from sparse and unstable reward signals returned by a user simulator only when a dialogue finishes. Besides, the reward signal is manually designed by human experts, which requires domain knowledge. Recently, a number of adversarial learning methods have been proposed to learn the reward function together with the dialogue policy. However, to alternatively update the dialogue policy and the reward model on the fly, we are limited to policy-gradient-based algorithms, such as REINFORCE and PPO. Moreover, the alternating training of a dialogue agent and the reward model can easily get stuck in local optima or result in mode collapse. To overcome the listed issues, we propose to decompose the adversarial training into two steps. First, we train the discriminator with an auxiliary dialogue generator and then incorporate a derived reward model into a common RL method to guide the dialogue policy learning. This approach is applicable to both on-policy and off-policy RL methods. Based on our extensive experimentation, we can conclude the proposed method: (1) achieves a remarkable task success rate using both on-policy and off-policy RL methods; and (2) has the potential to transfer knowledge from existing domains to a new domain.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

MergeDTS: A Method for Effective Large-Scale Online Ranker Evaluation

Online ranker evaluation is one of the key challenges in information retrieval. While the preferences of rankers can be inferred by interleaving methods, the problem of how to effectively choose the ranker pair that generates the interleaved list without degrading the user experience too much is still challenging. On the one hand, if two rankers have not been compared enough, the inferred preference can be noisy and inaccurate. On the other, if two rankers are compared too many times, the interleaving process inevitably hurts the user experience too much. This dilemma is known as the exploration versus exploitation tradeoff. It is captured by the $K$-armed dueling bandit problem, which is a variant of the $K$-armed bandit problem, where the feedback comes in the form of pairwise preferences. Today's deployed search systems can evaluate a large number of rankers concurrently, and scaling effectively in the presence of numerous rankers is a critical aspect of $K$-armed dueling bandit problems. In this paper, we focus on solving the large-scale online ranker evaluation problem under the so-called Condorcet assumption, where there exists an optimal ranker that is preferred to all other rankers. We propose Merge Double Thompson Sampling (MergeDTS), which first utilizes a divide-and-conquer strategy that localizes the comparisons carried out by the algorithm to small batches of rankers, and then employs Thompson Sampling (TS) to reduce the comparisons between suboptimal rankers inside these small batches. The effectiveness (regret) and efficiency (time complexity) of MergeDTS are extensively evaluated using examples from the domain of online evaluation for web search. Our main finding is that for large-scale Condorcet ranker evaluation problems, MergeDTS outperforms the state-of-the-art dueling bandit algorithms.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Optimizing Interactive Systems via Data-Driven Objectives

Effective optimization is essential for real-world interactive systems to provide a satisfactory user experience in response to changing user behavior. However, it is often challenging to find an objective to optimize for interactive systems (e.g., policy learning in task-oriented dialog systems). Generally, such objectives are manually crafted and rarely capture complex user needs in an accurate manner. We propose an approach that infers the objective directly from observed user interactions. These inferences can be made regardless of prior knowledge and across different types of user behavior. We introduce Interactive System Optimizer (ISO), a novel algorithm that uses these inferred objectives for optimization. Our main contribution is a new general principled approach to optimizing interactive systems using data-driven objectives. We demonstrate the high effectiveness of ISO over several simulations.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Query Resolution for Conversational Search with Limited Supervision

In this work we focus on multi-turn passage retrieval as a crucial component of conversational search. One of the key challenges in multi-turn passage retrieval comes from the fact that the current turn query is often underspecified due to zero anaphora, topic change, or topic return. Context from the conversational history can be used to arrive at a better expression of the current turn query, defined as the task of query resolution. In this paper, we model the query resolution task as a binary term classification problem: for each term appearing in the previous turns of the conversation decide whether to add it to the current turn query or not. We propose QuReTeC (Query Resolution by Term Classification), a neural query resolution model based on bidirectional transformers. We propose a distant supervision method to automatically generate training data by using query-passage relevance labels. Such labels are often readily available in a collection either as human annotations or inferred from user interactions. We show that QuReTeC outperforms state-of-the-art models, and furthermore, that our distant supervision method can be used to substantially reduce the amount of human-curated data required to train QuReTeC. We incorporate QuReTeC in a multi-turn, multi-stage passage retrieval architecture and demonstrate its effectiveness on the TREC CAsT dataset.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Rethinking Item Importance in Session-based Recommendation

Session-based recommendation aims to predict users' based on anonymous sessions. Previous work mainly focuses on the transition relationship between items during an ongoing session. They generally fail to pay enough attention to the importance of the items in terms of their relevance to user's main intent. In this paper, we propose a Session-based Recommendation approach with an Importance Extraction Module, i.e., SR-IEM, that considers both a user's long-term and recent behavior in an ongoing session. We employ a modified self-attention mechanism to estimate item importance in a session, which is then used to predict user's long-term preference. Item recommendations are produced by combining the user's long-term preference and current interest as conveyed by the last interacted item. Experiments conducted on two benchmark datasets validate that SR-IEM outperforms the start-of-the-art in terms of Recall and MRR and has a reduced computational complexity.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Rethinking Supervised Learning and Reinforcement Learning in Task-Oriented Dialogue Systems

Dialogue policy learning for task-oriented dialogue systems has enjoyed great progress recently mostly through employing reinforcement learning methods. However, these approaches have become very sophisticated. It is time to re-evaluate it. Are we really making progress developing dialogue agents only based on reinforcement learning? We demonstrate how (1)~traditional supervised learning together with (2)~a simulator-free adversarial learning method can be used to achieve performance comparable to state-of-the-art RL-based methods. First, we introduce a simple dialogue action decoder to predict the appropriate actions. Then, the traditional multi-label classification solution for dialogue policy learning is extended by adding dense layers to improve the dialogue agent performance. Finally, we employ the Gumbel-Softmax estimator to alternatively train the dialogue agent and the dialogue reward model without using reinforcement learning. Based on our extensive experimentation, we can conclude the proposed methods can achieve more stable and higher performance with fewer efforts, such as the domain knowledge required to design a user simulator and the intractable parameter tuning in reinforcement learning. Our main goal is not to beat reinforcement learning with supervised learning, but to demonstrate the value of rethinking the role of reinforcement learning and supervised learning in optimizing task-oriented dialogue systems.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Retrospective and Prospective Mixture-of-Generators for Task-oriented Dialogue Response Generation

Dialogue response generation (DRG) is a critical component of task-oriented dialogue systems (TDSs). Its purpose is to generate proper natural language responses given some context, e.g., historical utterances, system states, etc. State-of-the-art work focuses on how to better tackle DRG in an end-to-end way. Typically, such studies assume that each token is drawn from a single distribution over the output vocabulary, which may not always be optimal. Responses vary greatly with different intents, e.g., domains, system actions. We propose a novel mixture-of-generators network (MoGNet) for DRG, where we assume that each token of a response is drawn from a mixture of distributions. MoGNet consists of a chair generator and several expert generators. Each expert is specialized for DRG w.r.t. a particular intent. The chair coordinates multiple experts and combines the output they have generated to produce more appropriate responses. We propose two strategies to help the chair make better decisions, namely, a retrospective mixture-of-generators (RMoG) and prospective mixture-of-generators (PMoG). The former only considers the historical expert-generated responses until the current time step while the latter also considers possible expert-generated responses in the future by encouraging exploration. In order to differentiate experts, we also devise a global-and-local (GL) learning scheme that forces each expert to be specialized towards a particular intent using a local loss and trains the chair and all experts to coordinate using a global loss. We carry out extensive experiments on the MultiWOZ benchmark dataset. MoGNet significantly outperforms state-of-the-art methods in terms of both automatic and human evaluations, demonstrating its effectiveness for DRG.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Safe Exploration for Optimizing Contextual Bandits

Contextual bandit problems are a natural fit for many information retrieval tasks, such as learning to rank, text classification, recommendation, etc. However, existing learning methods for contextual bandit problems have one of two drawbacks: they either do not explore the space of all possible document rankings (i.e., actions) and, thus, may miss the optimal ranking, or they present suboptimal rankings to a user and, thus, may harm the user experience. We introduce a new learning method for contextual bandit problems, Safe Exploration Algorithm (SEA), which overcomes the above drawbacks. SEA starts by using a baseline (or production) ranking system (i.e., policy), which does not harm the user experience and, thus, is safe to execute, but has suboptimal performance and, thus, needs to be improved. Then SEA uses counterfactual learning to learn a new policy based on the behavior of the baseline policy. SEA also uses high-confidence off-policy evaluation to estimate the performance of the newly learned policy. Once the performance of the newly learned policy is at least as good as the performance of the baseline policy, SEA starts using the new policy to execute new actions, allowing it to actively explore favorable regions of the action space. This way, SEA never performs worse than the baseline policy and, thus, does not harm the user experience, while still exploring the action space and, thus, being able to find an optimal policy. Our experiments using text classification and document retrieval confirm the above by comparing SEA (and a boundless variant called BSEA) to online and offline learning methods for contextual bandit problems.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Taking the Counterfactual Online: Efficient and Unbiased Online Evaluation for Ranking

Counterfactual evaluation can estimate Click-Through-Rate (CTR) differences between ranking systems based on historical interaction data, while mitigating the effect of position bias and item-selection bias. We introduce the novel Logging-Policy Optimization Algorithm (LogOpt), which optimizes the policy for logging data so that the counterfactual estimate has minimal variance. As minimizing variance leads to faster convergence, LogOpt increases the data-efficiency of counterfactual estimation. LogOpt turns the counterfactual approach - which is indifferent to the logging policy - into an online approach, where the algorithm decides what rankings to display. We prove that, as an online evaluation method, LogOpt is unbiased w.r.t. position and item-selection bias, unlike existing interleaving methods. Furthermore, we perform large-scale experiments by simulating comparisons between thousands of rankers. Our results show that while interleaving methods make systematic errors, LogOpt is as efficient as interleaving without being biased.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

TLDR: Token Loss Dynamic Reweighting for Reducing Repetitive Utterance Generation

Natural Language Generation (NLG) models are prone to generating repetitive utterances. In this work, we study the repetition problem for encoder-decoder models, using both recurrent neural network (RNN) and transformer architectures. To this end, we consider the chit-chat task, where the problem is more prominent than in other tasks that need encoder-decoder architectures. We first study the influence of model architectures. By using pre-attention and highway connections for RNNs, we manage to achieve lower repetition rates. However, this method does not generalize to other models such as transformers. We hypothesize that the deeper reason is that in the training corpora, there are hard tokens that are more difficult for a generative model to learn than others and, once learning has finished, hard tokens are still under-learned, so that repetitive generations are more likely to happen. Based on this hypothesis, we propose token loss dynamic reweighting (TLDR) that applies differentiable weights to individual token losses. By using higher weights for hard tokens and lower weights for easy tokens, NLG models are able to learn individual tokens at different paces. Experiments on chit-chat benchmark datasets show that TLDR is more effective in repetition reduction for both RNN and transformer architectures than baselines using different weighting functions.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

When Inverse Propensity Scoring does not Work: Affine Corrections for Unbiased Learning to Rank

Besides position bias, which has been well-studied, trust bias is another type of bias prevalent in user interactions with rankings: users are more likely to click incorrectly w.r.t. their preferences on highly ranked items because they trust the ranking system. While previous work has observed this behavior in users, we prove that existing Counterfactual Learning to Rank (CLTR) methods do not remove this bias, including methods specifically designed to mitigate this type of bias. Moreover, we prove that Inverse Propensity Scoring (IPS) is principally unable to correct for trust bias under non-trivial circumstances. Our main contribution is a new estimator based on affine corrections: it both reweights clicks and penalizes items displayed on ranks with high trust bias. Our estimator is the first estimator that is proven to remove the effect of both trust bias and position bias. Furthermore, we show that our estimator is a generalization of the existing CLTR framework: if no trust bias is present, it reduces to the original IPS estimator. Our semi-synthetic experiments indicate that by removing the effect of trust bias in addition to position bias, CLTR can approximate the optimal ranking system even closer than previously possible.

0 citations0 reviewsNo code linkedOpen access
preprint2018arXiv

Probabilistic Feature Selection and Classification Vector Machine

Sparse Bayesian learning is a state-of-the-art supervised learning algorithm that can choose a subset of relevant samples from the input data and make reliable probabilistic predictions. However, in the presence of high-dimensional data with irrelevant features, traditional sparse Bayesian classifiers suffer from performance degradation and low efficiency by failing to eliminate irrelevant features. To tackle this problem, we propose a novel sparse Bayesian embedded feature selection method that adopts truncated Gaussian distributions as both sample and feature priors. The proposed method, called probabilistic feature selection and classification vector machine (PFCVMLP ), is able to simultaneously select relevant features and samples for classification tasks. In order to derive the analytical solutions, Laplace approximation is applied to compute approximate posteriors and marginal likelihoods. Finally, parameters and hyperparameters are optimized by the type-II maximum likelihood method. Experiments on three datasets validate the performance of PFCVMLP along two dimensions: classification performance and effectiveness for feature selection. Finally, we analyze the generalization performance and derive a generalization error bound for PFCVMLP . By tightening the bound, the importance of feature selection is demonstrated.

0 citations0 reviewsNo code linkedOpen access
preprint2017arXiv

The Birth of Collective Memories: Analyzing Emerging Entities in Text Streams

We study how collective memories are formed online. We do so by tracking entities that emerge in public discourse, that is, in online text streams such as social media and news streams, before they are incorporated into Wikipedia, which, we argue, can be viewed as an online place for collective memory. By tracking how entities emerge in public discourse, i.e., the temporal patterns between their first mention in online text streams and subsequent incorporation into collective memory, we gain insights into how the collective remembrance process happens online. Specifically, we analyze nearly 80,000 entities as they emerge in online text streams before they are incorporated into Wikipedia. The online text streams we use for our analysis comprise of social media and news streams, and span over 579 million documents in a timespan of 18 months. We discover two main emergence patterns: entities that emerge in a "bursty" fashion, i.e., that appear in public discourse without a precedent, blast into activity and transition into collective memory. Other entities display a "delayed" pattern, where they appear in public discourse, experience a period of inactivity, and then resurface before transitioning into our cultural collective memory.

0 citations0 reviewsNo code linkedOpen access