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Ke Zeng

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2 published item(s)

preprint2026arXiv

Asymmetric On-Policy Distillation: Bridging Exploitation and Imitation at the Token Level

On-policy distillation (OPD) trains a student on its own trajectories with token-level teacher feedback and often outperforms off-policy distillation and standard reinforcement learning. However, we find that its standard advantage weighted policy gradient suffers from three structural weaknesses, including high variance updates, vanishing gradients in zero-advantage regions, and exploration bottlenecks when corrective signals are insufficient. We therefore propose Asymmetric On-Policy Distillation (AOPD), which replaces ineffective negative reinforcement with localized divergence minimization in non-positive advantage regions while preserving positive reinforcement learning. Experiments on mathematical reasoning benchmarks show that AOPD consistently outperforms standard OPD, with average gains of 4.09 / 8.34 under strong / weak initialization, respectively. AOPD also maintains higher policy entropy during training and better capability retention during sequential tool-use adaptation.

preprint2026arXiv

Higher Satisfaction, Lower Cost: A Technical Report on How LLMs Revolutionize Meituan's Intelligent Interaction Systems

Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language Models (LLMs) have empowered intelligent interaction systems to deliver efficient, personalized, and 24/7 support. In practice, intelligent interaction systems encounter several challenges: (1) Constructing high-quality data for cold-start training is difficult, hindering self-evolution and raising labor costs. (2) Multi-turn dialogue performance remains suboptimal due to inadequate intent understanding, rule compliance, and solution extraction. (3) Frequent evolution of business rules affects system operability and transferability, constraining low-cost expansion and adaptability. (4) Reliance on a single LLM is insufficient in complex scenarios, where the absence of multi-agent frameworks and effective collaboration undermines process completeness and service quality. (5) The open-domain nature of multi-turn dialogues, lacking unified golden answers, hampers quantitative evaluation and continuous optimization. To address these challenges, we introduce WOWService, an intelligent interaction system tailored for industrial applications. With the integration of LLMs and multi-agent architectures, WOWService enables autonomous task management and collaborative problem-solving. Specifically, WOWService focuses on core modules including data construction, general capability enhancement, business scenario adaptation, multi-agent coordination, and automated evaluation. Currently, WOWService is deployed on the Meituan App, achieving significant gains in key metrics, e.g., User Satisfaction Metric 1 (USM 1) -27.53% and User Satisfaction Metric 2 (USM 2) +25.51%, demonstrating its effectiveness in capturing user needs and advancing personalized service.