Researcher profile

Gerhard Satzger

Gerhard Satzger contributes to research discovery and scholarly infrastructure.

ResearcherAffiliation not importedOpen to collaborate

Trust snapshot

Quick read

Trust 21 - EmergingVerification L1Unclaimed author
10works
0followers
7topics
4close collaborators

Actions

Decide how to stay connected

Follow researcher0

Identity and collaboration

How to connect with this researcher

Claiming links this public author record to a researcher profile and unlocks direct collaboration workflows.

Log in to claim

Direct collaboration

Open a focused conversation when the fit is right

Claim this author entity first to unlock direct invitations.

Research graph

See the researcher in context

Open full explorer

Inspect adjacent work, topics, institutions and collaborators without jumping out to a separate graph page.

Building this graph slice

BZPEER is loading the nearby papers, people, topics and institutions for this page.

Published work

10 published item(s)

preprint2026arXiv

From Model Uncertainty to Human Attention: Localization-Aware Visual Cues for Scalable Annotation Review

High-quality labeled data is essential for training robust machine learning models, yet obtaining annotations at scale remains expensive. AI-assisted annotation has therefore become standard in large-scale labeling workflows. However, in tasks where model predictions carry two independent components, a class label and spatial boundaries, a model may classify an object with high confidence while mislocalizing it. Existing AI-assisted workflows offer annotators no signal about where spatial errors are most likely. Without such guidance, humans may systematically underinspect subtly misplaced boxes. We address this by studying the effect of visualizing spatial uncertainty via a purpose-built interface. In a controlled study with 120 participants, those receiving uncertainty cues achieve higher label quality while being faster overall. A box-level analysis confirms that the cues redirect annotator effort toward high-uncertainty predictions and away from well-localized boxes. These findings establish localization uncertainty as a lever to improve human-in-the-loop annotation. Code is available at https://mos-ks.github.io/MUHA/.

preprint2022arXiv

Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts

Machine learning (ML) models are increasingly being used in application domains that often involve working together with human experts. In this context, it can be advantageous to defer certain instances to a single human expert when they are difficult to predict for the ML model. While previous work has focused on scenarios with one distinct human expert, in many real-world situations several human experts with varying capabilities may be available. In this work, we propose an approach that trains a classification model to complement the capabilities of multiple human experts. By jointly training the classifier together with an allocation system, the classifier learns to accurately predict those instances that are difficult for the human experts, while the allocation system learns to pass each instance to the most suitable team member -- either the classifier or one of the human experts. We evaluate our proposed approach in multiple experiments on public datasets with "synthetic" experts and a real-world medical dataset annotated by multiple radiologists. Our approach outperforms prior work and is more accurate than the best human expert or a classifier. Furthermore, it is flexibly adaptable to teams of varying sizes and different levels of expert diversity.

preprint2022arXiv

On the Effect of Information Asymmetry in Human-AI Teams

Over the last years, the rising capabilities of artificial intelligence (AI) have improved human decision-making in many application areas. Teaming between AI and humans may even lead to complementary team performance (CTP), i.e., a level of performance beyond the ones that can be reached by AI or humans individually. Many researchers have proposed using explainable AI (XAI) to enable humans to rely on AI advice appropriately and thereby reach CTP. However, CTP is rarely demonstrated in previous work as often the focus is on the design of explainability, while a fundamental prerequisite -- the presence of complementarity potential between humans and AI -- is often neglected. Therefore, we focus on the existence of this potential for effective human-AI decision-making. Specifically, we identify information asymmetry as an essential source of complementarity potential, as in many real-world situations, humans have access to different contextual information. By conducting an online experiment, we demonstrate that humans can use such contextual information to adjust the AI's decision, finally resulting in CTP.

preprint2022arXiv

On the Influence of Explainable AI on Automation Bias

Artificial intelligence (AI) is gaining momentum, and its importance for the future of work in many areas, such as medicine and banking, is continuously rising. However, insights on the effective collaboration of humans and AI are still rare. Typically, AI supports humans in decision-making by addressing human limitations. However, it may also evoke human bias, especially in the form of automation bias as an over-reliance on AI advice. We aim to shed light on the potential to influence automation bias by explainable AI (XAI). In this pre-test, we derive a research model and describe our study design. Subsequentially, we conduct an online experiment with regard to hotel review classifications and discuss first results. We expect our research to contribute to the design and development of safe hybrid intelligence systems.

preprint2022arXiv

Should I Follow AI-based Advice? Measuring Appropriate Reliance in Human-AI Decision-Making

Many important decisions in daily life are made with the help of advisors, e.g., decisions about medical treatments or financial investments. Whereas in the past, advice has often been received from human experts, friends, or family, advisors based on artificial intelligence (AI) have become more and more present nowadays. Typically, the advice generated by AI is judged by a human and either deemed reliable or rejected. However, recent work has shown that AI advice is not always beneficial, as humans have shown to be unable to ignore incorrect AI advice, essentially representing an over-reliance on AI. Therefore, the aspired goal should be to enable humans not to rely on AI advice blindly but rather to distinguish its quality and act upon it to make better decisions. Specifically, that means that humans should rely on the AI in the presence of correct advice and self-rely when confronted with incorrect advice, i.e., establish appropriate reliance (AR) on AI advice on a case-by-case basis. Current research lacks a metric for AR. This prevents a rigorous evaluation of factors impacting AR and hinders further development of human-AI decision-making. Therefore, based on the literature, we derive a measurement concept of AR. We propose to view AR as a two-dimensional construct that measures the ability to discriminate advice quality and behave accordingly. In this article, we derive the measurement concept, illustrate its application and outline potential future research.

preprint2021arXiv

Needmining: Designing Digital Support to Elicit Needs from Social Media

Today's businesses face a high pressure to innovate in order to succeed in highly competitive markets. Successful innovations, though, typically require the identification and analysis of customer needs. While traditional, established need elicitation methods are time-proven and have demonstrated their capabilities to deliver valuable insights, they lack automation and scalability and, thus, are expensive and time-consuming. In this article, we propose an approach to automatically identify and quantify customer needs by utilizing a novel data source: Users voluntarily and publicly expose information about themselves via social media, as for instance Facebook or Twitter. These posts may contain valuable information about the needs, wants, and demands of their authors. We apply a Design Science Research (DSR) methodology to add design knowledge and artifacts for the digitalization of innovation processes, in particular to provide digital support for the elicitation of customer needs. We want to investigate whether automated, speedy, and scalable need elicitation from social media is feasible. We concentrate on Twitter as a data source and on e-mobility as an application domain. In a first design cycle we conceive, implement and evaluate a method to demonstrate the feasibility of identifying those social media posts that actually express customer needs. In a second cycle, we build on this artifact to additionally quantify the need information elicited, and prove its feasibility. Third, we integrate both developed methods into an end-user software artifact and test usability in an industrial use case. Thus, we add new methods for need elicitation to the body of knowledge, and introduce concrete tooling for innovation management in practice.

preprint2020arXiv

Handling Concept Drifts in Regression Problems -- the Error Intersection Approach

Machine learning models are omnipresent for predictions on big data. One challenge of deployed models is the change of the data over time, a phenomenon called concept drift. If not handled correctly, a concept drift can lead to significant mispredictions. We explore a novel approach for concept drift handling, which depicts a strategy to switch between the application of simple and complex machine learning models for regression tasks. We assume that the approach plays out the individual strengths of each model, switching to the simpler model if a drift occurs and switching back to the complex model for typical situations. We instantiate the approach on a real-world data set of taxi demand in New York City, which is prone to multiple drifts, e.g. the weather phenomena of blizzards, resulting in a sudden decrease of taxi demand. We are able to show that our suggested approach outperforms all regarded baselines significantly.

preprint2020arXiv

How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting

In a variety of business situations, the introduction or improvement of machine learning approaches is impaired as these cannot draw on existing analytical models. However, in many cases similar problems may have already been solved elsewhere-but the accumulated analytical knowledge cannot be tapped to solve a new problem, e.g., because of privacy barriers. For the particular purpose of sales forecasting for similar entities, we propose a transfer machine learning approach based on additive regression models that lets new entities benefit from models of existing entities. We evaluate the approach on a rich, multi-year dataset of multiple restaurant branches. We differentiate the options to simply transfer models from one branch to another ("zero shot") or to transfer and adapt them. We analyze feasibility and performance against several forecasting benchmarks. The results show the potential of the approach to exploit the collectively available analytical knowledge. Thus, we contribute an approach that is generalizable beyond sales forecasting and the specific use case in particular. In addition, we demonstrate its feasibility for a typical use case as well as the potential for improving forecasting quality. These results should inform academia, as they help to leverage knowledge across various entities, and have immediate practical application in industry.

preprint2020arXiv

Machine Learning in Artificial Intelligence: Towards a Common Understanding

The application of "machine learning" and "artificial intelligence" has become popular within the last decade. Both terms are frequently used in science and media, sometimes interchangeably, sometimes with different meanings. In this work, we aim to clarify the relationship between these terms and, in particular, to specify the contribution of machine learning to artificial intelligence. We review relevant literature and present a conceptual framework which clarifies the role of machine learning to build (artificial) intelligent agents. Hence, we seek to provide more terminological clarity and a starting point for (interdisciplinary) discussions and future research.

preprint2020arXiv

Needmining: Identifying micro blog data containing customer needs

The design of new products and services starts with the identification of needs of potential customers or users. Many existing methods like observations, surveys, and experiments draw upon specific efforts to elicit unsatisfied needs from individuals. At the same time, a huge amount of user-generated content in micro blogs is freely accessible at no cost. While this information is already analyzed to monitor sentiments towards existing offerings, it has not yet been tapped for the elicitation of needs. In this paper, we lay an important foundation for this endeavor: we propose a Machine Learning approach to identify those posts that do express needs. Our evaluation of tweets in the e-mobility domain demonstrates that the small share of relevant tweets can be identified with remarkable precision or recall results. Applied to huge data sets, the developed method should enable scalable need elicitation support for innovation managers - across thousands of users, and thus augment the service design tool set available to him.