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Dominik Kowald

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Published work

16 published item(s)

preprint2026arXiv

Fair Agents: Balancing Multistakeholder Alignment in Multi-Agent Personalization Systems

LLM agents are increasingly used for personalization due to their ability to communicate directly with users in natural language, integrate external knowledge bases, and negotiate with other (possibly human) agents. Especially in multistakeholder AI systems with multiple distinct objectives, LLM agents are used to independently optimize for each stakeholder's goals. Here, stakeholder alignment is essential to identify and map these goals to provide LLM agents with quantifiable objectives. Plus, the way in which the outputs of the LLM agents are aggregated is fundamental to ensuring fair outcomes for all agents and, therefore, stakeholders. In this work, we identify open research challenges and propose a conceptual framework for designing fair multi-agent multistakeholder personalization systems that balance competing stakeholder objectives. Our framework integrates (i) methods to align stakeholder objectives and LLM agents, (ii) aggregation strategies, e.g., based on social choice theory, to form fair collective decisions, and (iii) stakeholder-centric evaluation procedures for both individual and collective agent behavior. We showcase our framework through a tourism use case and discuss possible applications in other domains, such as education and healthcare. Finally, we discuss domain-specific fairness tensions and review datasets for evaluating multistakeholder fairness and multi-agent personalization systems.

preprint2026arXiv

Meta-Learning and Targeted Differential Privacy to Improve the Accuracy-Privacy Trade-off in Recommendations

Balancing differential privacy (DP) with recommendation accuracy is a key challenge in privacy-preserving recommender systems, since DP-noise degrades accuracy. We address this trade-off at both the data and model levels. At the data level, we apply DP only to the most stereotypical user data likely to reveal sensitive attributes, such as gender or age, to reduce unnecessary perturbation; we refer to this as targeted DP. At the model level, we use meta-learning to improve robustness to remaining DP-noise. This achieves a better trade-off between accuracy and privacy than standard approaches: Meta-learning improves accuracy and targeted DP leads to lower empirical privacy risk compared to uniformly applied DP and full DP baselines. Overall, our findings show that selectively applying DP at the data level together with meta-learning at the model level can effectively balance recommendation accuracy and user privacy.

preprint2026arXiv

Self-Certification of High-Risk AI Systems: The Example of AI-based Facial Emotion Recognition

The European Union's Artificial Intelligence Act establishes comprehensive requirements for high-risk AI systems, yet the harmonized standards necessary for demonstrating compliance remain not fully developed. In this paper, we investigate the practical application of the Fraunhofer AI assessment catalogue as a certification framework through a complete self-certification cycle of an AI-based facial emotion recognition system. Beginning with a baseline model that has deficiencies, including inadequate demographic representation and prediction uncertainty, we document an enhancement process guided by AI certification requirements. The enhanced system achieves higher accuracy with improved reliability metrics and comprehensive fairness across demographic groups. We focused our assessment on two of the six Fraunhofer catalogue dimensions, reliability and fairness, the enhanced system successfully satisfies the certification criteria for these examined dimensions. We find that the certification framework provides value as a proactive development tool, driving concrete technical improvements and generating documentation naturally through integration into the development process. However, fundamental gaps separate structured self-certification from legal compliance: harmonized European standards are not fully available, and AI assessment frameworks and catalogues cannot substitute for them on their own. These findings establish the Fraunhofer AI assessment catalogue as a valuable preparatory tool that complements rather than replaces formal compliance requirements at this time.

preprint2023arXiv

Uptrendz: API-Centric Real-time Recommendations in Multi-Domain Settings

In this work, we tackle the problem of adapting a real-time recommender system to multiple application domains, and their underlying data models and customization requirements. To do that, we present Uptrendz, a multi-domain recommendation platform that can be customized to provide real-time recommendations in an API-centric way. We demonstrate (i) how to set up a real-time movie recommender using the popular MovieLens-100k dataset, and (ii) how to simultaneously support multiple application domains based on the use-case of recommendations in entrepreneurial start-up founding. For that, we differentiate between domains on the item- and system-level. We believe that our demonstration shows a convenient way to adapt, deploy and evaluate a recommender system in an API-centric way. The source-code and documentation that demonstrates how to utilize the configured Uptrendz API is available on GitHub.

preprint2022arXiv

Popularity Bias in Collaborative Filtering-Based Multimedia Recommender Systems

Multimedia recommender systems suggest media items, e.g., songs, (digital) books and movies, to users by utilizing concepts of traditional recommender systems such as collaborative filtering. In this paper, we investigate a potential issue of such collaborative-filtering based multimedia recommender systems, namely popularity bias that leads to the underrepresentation of unpopular items in the recommendation lists. Therefore, we study four multimedia datasets, i.e., LastFm, MovieLens, BookCrossing and MyAnimeList, that we each split into three user groups differing in their inclination to popularity, i.e., LowPop, MedPop and HighPop. Using these user groups, we evaluate four collaborative filtering-based algorithms with respect to popularity bias on the item and the user level. Our findings are three-fold: firstly, we show that users with little interest into popular items tend to have large user profiles and thus, are important data sources for multimedia recommender systems. Secondly, we find that popular items are recommended more frequently than unpopular ones. Thirdly, we find that users with little interest into popular items receive significantly worse recommendations than users with medium or high interest into popularity.

preprint2022arXiv

Recommendations in a Multi-Domain Setting: Adapting for Customization, Scalability and Real-Time Performance

In this industry talk at ECIR'2022, we illustrate how to build a modern recommender system that can serve recommendations in real-time for a diverse set of application domains. Specifically, we present our system architecture that utilizes popular recommendation algorithms from the literature such as Collaborative Filtering, Content-based Filtering as well as various neural embedding approaches (e.g., Doc2Vec, Autoencoders, etc.). We showcase the applicability of our system architecture using two real-world use-cases, namely providing recommendations for the domains of (i) job marketplaces, and (ii) entrepreneurial start-up founding. We strongly believe that our experiences from both research- and industry-oriented settings should be of interest for practitioners in the field of real-time multi-domain recommender systems.

preprint2022arXiv

What Drives Readership? An Online Study on User Interface Types and Popularity Bias Mitigation in News Article Recommendations

Personalized news recommender systems support readers in finding the right and relevant articles in online news platforms. In this paper, we discuss the introduction of personalized, content-based news recommendations on DiePresse, a popular Austrian online news platform, focusing on two specific aspects: (i) user interface type, and (ii) popularity bias mitigation. Therefore, we conducted a two-weeks online study that started in October 2020, in which we analyzed the impact of recommendations on two user groups, i.e., anonymous and subscribed users, and three user interface types, i.e., on a desktop, mobile and tablet device. With respect to user interface types, we find that the probability of a recommendation to be seen is the highest for desktop devices, while the probability of interacting with recommendations is the highest for mobile devices. With respect to popularity bias mitigation, we find that personalized, content-based news recommendations can lead to a more balanced distribution of news articles' readership popularity in the case of anonymous users. Apart from that, we find that significant events (e.g., the COVID-19 lockdown announcement in Austria and the Vienna terror attack) influence the general consumption behavior of popular articles for both, anonymous and subscribed users.

preprint2021arXiv

Empirical Comparison of Graph Embeddings for Trust-Based Collaborative Filtering

In this work, we study the utility of graph embeddings to generate latent user representations for trust-based collaborative filtering. In a cold-start setting, on three publicly available datasets, we evaluate approaches from four method families: (i) factorization-based, (ii) random walk-based, (iii) deep learning-based, and (iv) the Large-scale Information Network Embedding (LINE) approach. We find that across the four families, random-walk-based approaches consistently achieve the best accuracy. Besides, they result in highly novel and diverse recommendations. Furthermore, our results show that the use of graph embeddings in trust-based collaborative filtering significantly improves user coverage.

preprint2020arXiv

Listener Modeling and Context-aware Music Recommendation Based on Country Archetypes

Music preferences are strongly shaped by the cultural and socio-economic background of the listener, which is reflected, to a considerable extent, in country-specific music listening profiles. Previous work has already identified several country-specific differences in the popularity distribution of music artists listened to. In particular, what constitutes the "music mainstream" strongly varies between countries. To complement and extend these results, the article at hand delivers the following major contributions: First, using state-of-the-art unsupervised learning techniques, we identify and thoroughly investigate (1) country profiles of music preferences on the fine-grained level of music tracks (in contrast to earlier work that relied on music preferences on the artist level) and (2) country archetypes that subsume countries sharing similar patterns of listening preferences. Second, we formulate four user models that leverage the user's country information on music preferences. Among others, we propose a user modeling approach to describe a music listener as a vector of similarities over the identified country clusters or archetypes. Third, we propose a context-aware music recommendation system that leverages implicit user feedback, where context is defined via the four user models. More precisely, it is a multi-layer generative model based on a variational autoencoder, in which contextual features can influence recommendations through a gating mechanism. Fourth, we thoroughly evaluate the proposed recommendation system and user models on a real-world corpus of more than one billion listening records of users around the world (out of which we use 369 million in our experiments) and show its merits vis-a-vis state-of-the-art algorithms that do not exploit this type of context information.

preprint2016arXiv

High Enough? Explaining and Predicting Traveler Satisfaction Using Airline Review

Air travel is one of the most frequently used means of transportation in our every-day life. Thus, it is not surprising that an increasing number of travelers share their experiences with airlines and airports in form of online reviews on the Web. In this work, we thrive to explain and uncover the features of airline reviews that contribute most to traveler satisfaction. To that end, we examine reviews crawled from the Skytrax air travel review portal. Skytrax provides four review categories to review airports, lounges, airlines and seats. Each review category consists of several five-star ratings as well as free-text review content. In this paper, we conducted a comprehensive feature study and we find that not only five-star rating information such as airport queuing time and lounge comfort highly correlate with traveler satisfaction but also textual features in the form of the inferred review text sentiment. Based on our findings, we created classifiers to predict traveler satisfaction using the best performing rating features. Our results reveal that given our methodology, traveler satisfaction can be predicted with high accuracy. Additionally, we find that training a model on the sentiment of the review text provides a competitive alternative when no five star rating information is available. We believe that our work is of interest for researchers in the area of modeling and predicting user satisfaction based on available review data on the Web.

preprint2015arXiv

Attention Please! A Hybrid Resource Recommender Mimicking Attention-Interpretation Dynamics

Classic resource recommenders like Collaborative Filtering (CF) treat users as being just another entity, neglecting non-linear user-resource dynamics shaping attention and interpretation. In this paper, we propose a novel hybrid recommendation strategy that refines CF by capturing these dynamics. The evaluation results reveal that our approach substantially improves CF and, depending on the dataset, successfully competes with a computationally much more expensive Matrix Factorization variant.

preprint2014arXiv

Forgetting the Words but Remembering the Meaning: Modeling Forgetting in a Verbal and Semantic Tag Recommender

We assume that recommender systems are more successful, when they are based on a thorough understanding of how people process information. In the current paper we test this assumption in the context of social tagging systems. Cognitive research on how people assign tags has shown that they draw on two interconnected levels of knowledge in their memory: on a conceptual level of semantic fields or topics, and on a lexical level that turns patterns on the semantic level into words. Another strand of tagging research reveals a strong impact of time dependent forgetting on users' tag choices, such that recently used tags have a higher probability being reused than "older" tags. In this paper, we align both strands by implementing a computational theory of human memory that integrates the two-level conception and the process of forgetting in form of a tag recommender and test it in three large-scale social tagging datasets (drawn from BibSonomy, CiteULike and Flickr). As expected, our results reveal a selective effect of time: forgetting is much more pronounced on the lexical level of tags. Second, an extensive evaluation based on this observation shows that a tag recommender interconnecting both levels and integrating time dependent forgetting on the lexical level results in high accuracy predictions and outperforms other well-established algorithms, such as Collaborative Filtering, Pairwise Interaction Tensor Factorization, FolkRank and two alternative time dependent approaches. We conclude that tag recommenders can benefit from going beyond the manifest level of word co-occurrences, and from including forgetting processes on the lexical level.

preprint2014arXiv

Recommending Items in Social Tagging Systems Using Tag and Time Information

In this work we present a novel item recommendation approach that aims at improving Collaborative Filtering (CF) in social tagging systems using the information about tags and time. Our algorithm follows a two-step approach, where in the first step a potentially interesting candidate item-set is found using user-based CF and in the second step this candidate item-set is ranked using item-based CF. Within this ranking step we integrate the information of tag usage and time using the Base-Level Learning (BLL) equation coming from human memory theory that is used to determine the reuse-probability of words and tags using a power-law forgetting function. As the results of our extensive evaluation conducted on data-sets gathered from three social tagging systems (BibSonomy, CiteULike and MovieLens) show, the usage of tag-based and time information via the BLL equation also helps to improve the ranking and recommendation process of items and thus, can be used to realize an effective item recommender that outperforms two alternative algorithms which also exploit time and tag-based information.

preprint2014arXiv

SocRecM: A Scalable Social Recommender Engine for Online Marketplaces

In this paper, we present work-in-progress on SocRecM, a novel social recommendation framework for online marketplaces. We demonstrate that SocRecM is not only easy to integrate with existing Web technologies through a RESTful, scalable and easy-to-extend service-based architecture but also reveal the extent to which various social features and recommendation approaches are useful in an online social marketplace environment.

preprint2014arXiv

Utilizing Online Social Network and Location-Based Data to Recommend Products and Categories in Online Marketplaces

Recent research has unveiled the importance of online social networks for improving the quality of recommender systems and encouraged the research community to investigate better ways of exploiting the social information for recommendations. To contribute to this sparse field of research, in this paper we exploit users' interactions along three data sources (marketplace, social network and location-based) to assess their performance in a barely studied domain: recommending products and domains of interests (i.e., product categories) to people in an online marketplace environment. To that end we defined sets of content- and network-based user similarity features for each data source and studied them isolated using an user-based Collaborative Filtering (CF) approach and in combination via a hybrid recommender algorithm, to assess which one provides the best recommendation performance. Interestingly, in our experiments conducted on a rich dataset collected from SecondLife, a popular online virtual world, we found that recommenders relying on user similarity features obtained from the social network data clearly yielded the best results in terms of accuracy in case of predicting products, whereas the features obtained from the marketplace and location-based data sources also obtained very good results in case of predicting categories. This finding indicates that all three types of data sources are important and should be taken into account depending on the level of specialization of the recommendation task.

preprint2013arXiv

Long Time No See: The Probability of Reusing Tags as a Function of Frequency and Recency

In this paper, we introduce a tag recommendation algorithm that mimics the way humans draw on items in their long-term memory. This approach uses the frequency and recency of previous tag assignments to estimate the probability of reusing a particular tag. Using three real-world folksonomies gathered from bookmarks in BibSonomy, CiteULike and Flickr, we show how adding a time-dependent component outperforms conventional "most popular tags" approaches and another existing and very effective but less theory-driven, time-dependent recommendation mechanism. By combining our approach with a simple resource-specific frequency analysis, our algorithm outperforms other well-established algorithms, such as FolkRank, Pairwise Interaction Tensor Factorization and Collaborative Filtering. We conclude that our approach provides an accurate and computationally efficient model of a user's temporal tagging behavior. We show how effective principles for information retrieval can be designed and implemented if human memory processes are taken into account.