Decision Support for Marketplace Policies under Incomplete Evidence: From Replay to Launch Readiness
Marketplace platforms routinely evaluate pricing and allocation policies using logged observational data, yet strong offline performance does not imply that a policy is safe to deploy. In real-time bidding (RTB) marketplaces, reserve-price and floor-policy changes affect not only revenue but also fill, advertiser value, budget pacing, and competition across auctions, creating feedback and interference. The central problem is therefore not to estimate whether a policy improves an offline metric, but to determine whether the available evidence justifies direct launch or only further validation. In this regard, we propose a support-aware decision-support system (DSS) that distinguishes promising from actionable evidence. The framework integrates replay, support-aware off-policy evaluation (OPE), conservative lower-bound ranking, multi-sided guardrails, out-of-time validation, sensitivity analysis, and interference-aware validation design into a claim-preserving pipeline that outputs a launch-readiness classification rather than a single performance estimate. Applying the framework to iPinYou-style RTB logs, we identify a margin-gated floor policy as the leading candidate, with a 47.7% replay yield lift, a 45.8% conservative lower-tail lift, and stable out-of-time performance. However, the framework does not recommend direct launch. A decision-rule ablation shows that simplified pipelines select the same policy but incorrectly recommend deployment, leaving key causal assumptions unresolved. In contrast, the proposed DSS selects the same policy but changes the action to online validation, reflecting missing evidence on propensities, bidder response, and interference. Overall, the contribution is a reproducible DSS protocol that prevents decision overclaim under partial identification and converts offline evaluation into an auditable, action-oriented recommendation.