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Researcher profile

Alexandros Papangelis

Alexandros Papangelis contributes to research discovery and scholarly infrastructure.

ResearcherAffiliation not importedOpen to collaborate
Computation and LanguageArtificial IntelligenceHuman-Computer Interactioneess.ASMachine LearningSoundMultimedia

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Published work

10 published item(s)

preprint2026arXiv

MIST: Multimodal Interactive Speech-based Tool-calling Conversational Assistants for Smart Homes

The rise of Internet of Things (IoT) devices in the physical world necessitates voice-based interfaces capable of handling complex user experiences. While modern Large Language Models (LLMs) already demonstrate strong tool-usage capabilities, modeling real-world IoT devices presents a difficult, understudied challenge which combines modeling spatiotemporal constraints with speech inputs, dynamic state tracking, and mixed-initiative interaction patterns. We introduce MIST (the Multimodal Interactive Speech-based Tool-calling Dataset), a synthetic multi-turn, voice-driven code generation task that operates over IoT devices. We find that there is a significant gap between open- and closed-weight multimodal LLMs on MIST, and that even frontier closed-weight LLMs have substantial headroom. We release MIST and an extensible data generation framework to build related datasets in order to facilitate research on mixed-initiative voice assistants which reason about physical world constraints.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

GEMv2: Multilingual NLG Benchmarking in a Single Line of Code

Evaluation in machine learning is usually informed by past choices, for example which datasets or metrics to use. This standardization enables the comparison on equal footing using leaderboards, but the evaluation choices become sub-optimal as better alternatives arise. This problem is especially pertinent in natural language generation which requires ever-improving suites of datasets, metrics, and human evaluation to make definitive claims. To make following best model evaluation practices easier, we introduce GEMv2. The new version of the Generation, Evaluation, and Metrics Benchmark introduces a modular infrastructure for dataset, model, and metric developers to benefit from each others work. GEMv2 supports 40 documented datasets in 51 languages. Models for all datasets can be evaluated online and our interactive data card creation and rendering tools make it easier to add new datasets to the living benchmark.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Understanding How People Rate Their Conversations

User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful to understand broad, general issues with the system and its behavior, it does not take into account differences between users that affect their ratings. In this work, we conduct a study to better understand how people rate their interactions with conversational agents. One macro-level characteristic that has been shown to correlate with how people perceive their inter-personal communication is personality. We specifically focus on agreeableness and extraversion as variables that may explain variation in ratings and therefore provide a more meaningful signal for training or personalization. In order to elicit those personality traits during an interaction with a conversational agent, we designed and validated a fictional story, grounded in prior work in psychology. We then implemented the story into an experimental conversational agent that allowed users to opt-in to hearing the story. Our results suggest that for human-conversational agent interactions, extraversion may play a role in user ratings, but more data is needed to determine if the relationship is significant. Agreeableness, on the other hand, plays a statistically significant role in conversation ratings: users who are more agreeable are more likely to provide a higher rating for their interaction. In addition, we found that users who opted to hear the story were, in general, more likely to rate their conversational experience higher than those who did not.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

User Response and Sentiment Prediction for Automatic Dialogue Evaluation

Automatic evaluation is beneficial for open-domain dialog system development. However, standard word-overlap metrics (BLEU, ROUGE) do not correlate well with human judgements of open-domain dialog systems. In this work we propose to use the sentiment of the next user utterance for turn or dialog level evaluation. Specifically we propose three methods: one that predicts the next sentiment directly, and two others that predict the next user utterance using an utterance or a feedback generator model and then classify its sentiment. Experiments show our model outperforming existing automatic evaluation metrics on both written and spoken open-domain dialogue datasets.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

What is wrong with you?: Leveraging User Sentiment for Automatic Dialog Evaluation

Accurate automatic evaluation metrics for open-domain dialogs are in high demand. Existing model-based metrics for system response evaluation are trained on human annotated data, which is cumbersome to collect. In this work, we propose to use information that can be automatically extracted from the next user utterance, such as its sentiment or whether the user explicitly ends the conversation, as a proxy to measure the quality of the previous system response. This allows us to train on a massive set of dialogs with weak supervision, without requiring manual system turn quality annotations. Experiments show that our model is comparable to models trained on human annotated data. Furthermore, our model generalizes across both spoken and written open-domain dialog corpora collected from real and paid users.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Can You be More Social? Injecting Politeness and Positivity into Task-Oriented Conversational Agents

Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide users through tasks. The first component of the research in this paper applies statistical modeling techniques to understand conversations between users and human agents for customer service. Analyses show that social language used by human agents is associated with greater users' responsiveness and task completion. The second component of the research is the construction of a conversational agent model capable of injecting social language into an agent's responses while still preserving content. The model uses a sequence-to-sequence deep learning architecture, extended with a social language understanding element. Evaluation in terms of content preservation and social language level using both human judgment and automatic linguistic measures shows that the model can generate responses that enable agents to address users' issues in a more socially appropriate way.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Exploration Based Language Learning for Text-Based Games

This work presents an exploration and imitation-learning-based agent capable of state-of-the-art performance in playing text-based computer games. Text-based computer games describe their world to the player through natural language and expect the player to interact with the game using text. These games are of interest as they can be seen as a testbed for language understanding, problem-solving, and language generation by artificial agents. Moreover, they provide a learning environment in which these skills can be acquired through interactions with an environment rather than using fixed corpora. One aspect that makes these games particularly challenging for learning agents is the combinatorially large action space. Existing methods for solving text-based games are limited to games that are either very simple or have an action space restricted to a predetermined set of admissible actions. In this work, we propose to use the exploration approach of Go-Explore for solving text-based games. More specifically, in an initial exploration phase, we first extract trajectories with high rewards, after which we train a policy to solve the game by imitating these trajectories. Our experiments show that this approach outperforms existing solutions in solving text-based games, and it is more sample efficient in terms of the number of interactions with the environment. Moreover, we show that the learned policy can generalize better than existing solutions to unseen games without using any restriction on the action space.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Joint Contextual Modeling for ASR Correction and Language Understanding

The quality of automatic speech recognition (ASR) is critical to Dialogue Systems as ASR errors propagate to and directly impact downstream tasks such as language understanding (LU). In this paper, we propose multi-task neural approaches to perform contextual language correction on ASR outputs jointly with LU to improve the performance of both tasks simultaneously. To measure the effectiveness of this approach we used a public benchmark, the 2nd Dialogue State Tracking (DSTC2) corpus. As a baseline approach, we trained task-specific Statistical Language Models (SLM) and fine-tuned state-of-the-art Generalized Pre-training (GPT) Language Model to re-rank the n-best ASR hypotheses, followed by a model to identify the dialog act and slots. i) We further trained ranker models using GPT and Hierarchical CNN-RNN models with discriminatory losses to detect the best output given n-best hypotheses. We extended these ranker models to first select the best ASR output and then identify the dialogue act and slots in an end to end fashion. ii) We also proposed a novel joint ASR error correction and LU model, a word confusion pointer network (WCN-Ptr) with multi-head self-attention on top, which consumes the word confusions populated from the n-best. We show that the error rates of off the shelf ASR and following LU systems can be reduced significantly by 14% relative with joint models trained using small amounts of in-domain data.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Plato Dialogue System: A Flexible Conversational AI Research Platform

As the field of Spoken Dialogue Systems and Conversational AI grows, so does the need for tools and environments that abstract away implementation details in order to expedite the development process, lower the barrier of entry to the field, and offer a common test-bed for new ideas. In this paper, we present Plato, a flexible Conversational AI platform written in Python that supports any kind of conversational agent architecture, from standard architectures to architectures with jointly-trained components, single- or multi-party interactions, and offline or online training of any conversational agent component. Plato has been designed to be easy to understand and debug and is agnostic to the underlying learning frameworks that train each component.

0 citations0 reviewsNo code linkedOpen access
preprint2020arXiv

Towards meaningful, grounded conversations with intelligent agents

As conversational agents become integral parts of many aspects of our lives, current approaches are reaching bottlenecks of performance that require increasing amounts of data or increasingly powerful models. It is also becoming clear that such agents are here to stay and accompany us for long periods of time. If we are, therefore, to design agents that can deeply understand our world and evolve with it, we need to take a step back and revisit the trade-offs we have made in the current state of the art models. This paper argues that a) we need to shift from slot filling into a more realistic conversation paradigm; and b) that, to realize that paradigm, we need models that are able to handle concrete and abstract entities as well as evolving relations between them.

0 citations0 reviewsNo code linkedOpen access