Abstract
Motivated by applications that involve setting proper staffing levels for multi-server queueing systems with batch arrivals, we present a thorough study of the queue-length process , departure process , and the workload process associated with the M/G/ queueing system. With two fundamental assumptions of (non-stationary) Poisson arrivals and infinitely many servers, we otherwise maintain a highly general model, in which the service duration and batch size distributions may depend on time and, moreover, where the service durations within a batch may be arbitrarily dependent. Nevertheless, we find that the Poisson and infinite server assumptions are enough to show that for each , the law of is that of a weighted sum of mutually independent Poisson random variables. We further invoke this type of decomposition to derive various joint Laplace-Stieltjes transforms associated with the queue-length and departure processes. Next, we study the time-dependent behavior of the workload process, and we conclude by establishing almost sure convergence of the queue-length and workload processes (when properly scaled) to two different shot-noise processes, elevating the weak convergence results shown previously.
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