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Paper detail

An Iterative Approach for Identifying Complaint Based Tweets in Social Media Platforms

Twitter is a social media platform where users express opinions over a variety of issues. Posts offering grievances or complaints can be utilized by private/ public organizations to improve their service and promptly gauge a low-cost assessment. In this paper, we propose an iterative methodology which aims to identify complaint based posts pertaining to the transport domain. We perform comprehensive evaluations along with releasing a novel dataset for the research purposes.

preprint2020arXivOpen access
Gyanesh AnandAkash GautamPuneet MathurDebanjan MahataRajiv Ratn ShahRamit Sawhney
Computation and LanguageSocial and Information Networks
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Gyanesh AnandAkash GautamPuneet MathurDebanjan MahataRajiv Ratn ShahRamit Sawhney

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