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A Robust Queueing Network Analyzer Based on Indices of Dispersion

We develop a robust queueing network analyzer algorithm to approximate the steady-state performance of a single-class open queueing network of single-server queues with Markovian routing. The algorithm allows non-renewal external arrival processes, general service-time distributions and customer feedback. We focus on the customer flows, defined as the continuous-time processes counting customers flowing into or out of the network, or flowing from one queue to another. Each flow is partially characterized by its rate and a continuous function that measures the stochastic variability over time. This function is a scaled version of the variance-time curve, called the index of dispersion for counts (IDC). The required IDC functions for the flows can be calculated from the model primitives, estimated from data or approximated by solving a set of linear equations. A robust queueing technique is used to generate approximations of the mean steady-state performance at each queue from the IDC of the total arrival flow and the service specification at that queue. The algorithm effectiveness is supported by extensive simulation studies and heavy-traffic limits.