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Min Kyung Lee

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Human-Computer Interaction Artificial Intelligence

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preprint2026arXiv

Making the Invisible Visible: Understanding the Mismatch Between Organizational Goals and Worker Experiences in AI Adoption

While AI is often introduced into organizations to drive innovation and efficiency, many adoption efforts fail as workers resist and struggle to integrate these systems. These failures point to a deeper issue: workers, the very people expected to collaborate with AI, are often invisible in decisions about how AI is designed and used. Drawing on interviews with professionals who interact with AI systems daily in healthcare, finance, and management, we examine the disconnect between organizational expectations and worker experiences. We identify key barriers, including poor usability and interoperability, misaligned expectations, limited control, and insufficient communication. These challenges highlight a gap between how organizations implement AI and the evolving worker needs, tasks, and workflows that it fails to support. We argue that successful adoption requires recognizing workers as central to AI integration and propose adaptation strategies at the individual, task, and organizational levels to better align AI systems with real-world practices.

preprint2022arXiv

IF-City: Intelligible Fair City Planning to Measure, Explain and Mitigate Inequality

With the increasing pervasiveness of Artificial Intelligence (AI), many visual analytics tools have been proposed to examine fairness, but they mostly focus on data scientist users. Instead, tackling fairness must be inclusive and involve domain experts with specialized tools and workflows. Thus, domain-specific visualizations are needed for algorithmic fairness. Furthermore, while much work on AI fairness has focused on predictive decisions, less has been done for fair allocation and planning, which require human expertise and iterative design to integrate myriad constraints. We propose the Intelligible Fair Allocation (IF-Alloc) Framework that leverages explanations of causal attribution (Why), contrastive (Why Not) and counterfactual reasoning (What If, How To) to aid domain experts to assess and alleviate unfairness in allocation problems. We apply the framework to fair urban planning for designing cities that provide equal access to amenities and benefits for diverse resident types. Specifically, we propose an interactive visual tool, Intelligible Fair City Planner (IF-City), to help urban planners to perceive inequality across groups, identify and attribute sources of inequality, and mitigate inequality with automatic allocation simulations and constraint-satisfying recommendations. We demonstrate and evaluate the usage and usefulness of IF-City on a real neighborhood in New York City, US, with practicing urban planners from multiple countries, and discuss generalizing our findings, application, and framework to other use cases and applications of fair allocation.