BZPEERReading, trust and collaboration for research
Menu

Discover

GraphFollow connections around a paper, topic or saved view.

Workspaces

HomePick up where your research flow left off.InboxHandle requests, replies and notifications from one place.CollectionsCurate reading lists, evidence sets and shareable dossiers.ResearchSee your private provenance graph, trail and imports.CollaborationMove from discovery into focused discussion rooms.PublishDraft, preview and publish full-text research articles.

Network

ExpertsFind specialists worth following or asking for help.CommunitiesJoin research circles organized around shared work.PartnersSee external organizations active around the same topics.

Opportunities

ListingsBrowse roles, calls and collaborations with clearer fit signals.

Account

Log inReturn to your reading and collaboration workspace.Create accountStart saving work, following people and joining teams.
Log inCreate account

Researcher profile

Flor Miriam Plaza-del-Arco

Flor Miriam Plaza-del-Arco contributes to research discovery and scholarly infrastructure.

ResearcherAffiliation not importedOpen to collaborate
Computation and LanguageHuman-Computer Interaction

Trust snapshot

Quick read

Trust 15 - UnverifiedVerification L1Unclaimed author
3works
0followers
2topics
4close collaborators

Actions

Decide how to stay connected

Follow researcher0

Identity and collaboration

How to connect with this researcher

Claiming links this public author record to a researcher profile and unlocks direct collaboration workflows.

Log in to claim

Direct collaboration

Open a focused conversation when the fit is right

Claim this author entity first to unlock direct invitations.

Research graph

See the researcher in context

Open full explorer

Inspect adjacent work, topics, institutions and collaborators without jumping out to a separate graph page.

Building this graph slice

BZPEER is loading the nearby papers, people, topics and institutions for this page.

Published work

3 published item(s)

preprint2026arXiv

From Chatbots to Confidants: A Cross-Cultural Study of LLM Adoption for Emotional Support

Large Language Models (LLMs) are increasingly used not only for instrumental tasks, but as always-available and non-judgmental confidants for emotional support. Yet what drives adoption and how users perceive emotional support interactions across countries remains unknown. To address this gap, we present the first large-scale cross-cultural study of LLM use for emotional support, surveying 4,641 participants across seven countries (USA, UK, Germany, France, Spain, Italy, and The Netherlands). Our results show that adoption rates vary dramatically across countries (from 20% to 59%). Using mixed models that separate cultural effects from demographic composition, we find that: Being aged 25-44, religious, married, and of higher socioeconomic status are predictors of positive perceptions (trust, usage, perceived benefits), with socioeconomic status being the strongest. English-speaking countries consistently show more positive perceptions than Continental European countries. We further collect a corpus of 731 real multilingual prompts from user interactions, showing that users mainly seek help for loneliness, stress, relationship conflicts, and mental health struggles. Our findings reveal that LLM emotional support use is shaped by a complex sociotechnical landscape and call for a broader research agenda examining how these systems can be developed, deployed, and governed to ensure safe and informed access.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Multi-Task Learning with Sentiment, Emotion, and Target Detection to Recognize Hate Speech and Offensive Language

The recognition of hate speech and offensive language (HOF) is commonly formulated as a classification task to decide if a text contains HOF. We investigate whether HOF detection can profit by taking into account the relationships between HOF and similar concepts: (a) HOF is related to sentiment analysis because hate speech is typically a negative statement and expresses a negative opinion; (b) it is related to emotion analysis, as expressed hate points to the author experiencing (or pretending to experience) anger while the addressees experience (or are intended to experience) fear. (c) Finally, one constituting element of HOF is the mention of a targeted person or group. On this basis, we hypothesize that HOF detection shows improvements when being modeled jointly with these concepts, in a multi-task learning setup. We base our experiments on existing data sets for each of these concepts (sentiment, emotion, target of HOF) and evaluate our models as a participant (as team IMS-SINAI) in the HASOC FIRE 2021 English Subtask 1A. Based on model-selection experiments in which we consider multiple available resources and submissions to the shared task, we find that the combination of the CrowdFlower emotion corpus, the SemEval 2016 Sentiment Corpus, and the OffensEval 2019 target detection data leads to an F1 =.79 in a multi-head multi-task learning model based on BERT, in comparison to .7895 of plain BERT. On the HASOC 2019 test data, this result is more substantial with an increase by 2pp in F1 and a considerable increase in recall. Across both data sets (2019, 2021), the recall is particularly increased for the class of HOF (6pp for the 2019 data and 3pp for the 2021 data), showing that MTL with emotion, sentiment, and target identification is an appropriate approach for early warning systems that might be deployed in social media platforms.

0 citations0 reviewsNo code linkedOpen access
preprint2022arXiv

Natural Language Inference Prompts for Zero-shot Emotion Classification in Text across Corpora

Within textual emotion classification, the set of relevant labels depends on the domain and application scenario and might not be known at the time of model development. This conflicts with the classical paradigm of supervised learning in which the labels need to be predefined. A solution to obtain a model with a flexible set of labels is to use the paradigm of zero-shot learning as a natural language inference task, which in addition adds the advantage of not needing any labeled training data. This raises the question how to prompt a natural language inference model for zero-shot learning emotion classification. Options for prompt formulations include the emotion name anger alone or the statement "This text expresses anger". With this paper, we analyze how sensitive a natural language inference-based zero-shot-learning classifier is to such changes to the prompt under consideration of the corpus: How carefully does the prompt need to be selected? We perform experiments on an established set of emotion datasets presenting different language registers according to different sources (tweets, events, blogs) with three natural language inference models and show that indeed the choice of a particular prompt formulation needs to fit to the corpus. We show that this challenge can be tackled with combinations of multiple prompts. Such ensemble is more robust across corpora than individual prompts and shows nearly the same performance as the individual best prompt for a particular corpus.

0 citations0 reviewsNo code linkedOpen access